Accounts Receivable Analyst

Salt Lake, UT - USA

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Lucid Software is the leader in visual collaboration and work acceleration helping teams see and build the future by turning ideas into reality. Our products business and workplace culture have received numerous awards such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace allowing employees to work remotely from one of our offices or a combination of the two depending on the needs of the role and team. At Lucid we hold true to our core values of teamwork over ego innovation in everything we do individual empowerment initiative and ownership and passion and excellence in every area. We value diverse perspectives and are dedicated to creating an environment that is respectful and inclusive for everyone.

Lucid is seeking a dynamic and high performing Accounts Receivable Analyst II to join our Accounting team. Our team plays a critical role in ensuring optimal financial management and efficient operations across Lucid. We also partner cross-functionally to appropriately allocate resources inform key business decisions and facilitate the execution of operational plans.

Responsibilities:

Collections First: This is your #1 focus. You will tackle past-due accounts with both enthusiasm and tenacity
White-Glove Service: Provide top-notch professional communication to our customers responding to inquiries and requests with a white-glove touch
Analytical Reporting: Provide monthly reporting and analysis on AR aging and overdue balances to inform business decisions
Systems Expert: Become the go-to subject matter expert in Netsuite Zendesk Recurly Salesforce and other core billing systems
Cross-Functional Collaboration: Partner daily with our energetic Sales and Deal Desk teams to keep the wheels turning
Data Integrity: Identify and resolve AR discrepancies immediatelybecause write-offs keep us up at night!

Requirements:

Education & Experience: Bachelors degree or 5 years of equivalent hands-on experience in Accounts Receivable and Collections
Account Investigation & Diagnosis: A proven track record of managing high volumes of data. You can independently navigate the unique nuances of various payment terms and customer requirements to diagnose account health and determine the most effective next stepsespecially when the path to resolution is ambiguous. You have the professional judgment to know exactly which questions to ask to uncover the root cause of a delay and drive the account to resolution
Technical Proficiency: Strong skills in Excel and Google Sheets (VLOOKUPs pivot tables) and a natural comfort with billing/accounting systems and emerging technologies
Communication & Service: Superb written and verbal communication skills used to provide white-glove customer service to both external customers and internal sales reps
Drive: The ability (and the passion) to collect crazy amounts of cash!
Attention to Detail: Possess extreme accuracy and attention to detail in everything you do
Problem Solving: An out-of-the-box thinker with a passion for turning over every leaf to collect from customers including picking up the phone to reach them directly
Ownership: A self-starter who can work independently manage multiple deliverables meet aggressive deadlines and take full ownership of assigned workstreams
Collaborative Spirit: A team player who maintains an optimistic outlook and thrives in a fast-paced highly collaborative growth environment

Preferred Qualifications:

Software Expertise: Experience with NetSuite Zendesk Recurly and/or Salesforce
Industry Experience: Prior experience working within a SaaS company
Service Background: Strong background in customer service

#LI-NJ1

Required Experience:

Responsibilities:

Collections First: This is your #1 focus. You will tackle past-due accounts with both enthusiasm and tenacity
White-Glove Service: Provide top-notch professional communication to our customers responding to inquiries and requests with a white-glove touch
Analytical Reporting: Provide monthly reporting and analysis on AR aging and overdue balances to inform business decisions
Systems Expert: Become the go-to subject matter expert in Netsuite Zendesk Recurly Salesforce and other core billing systems
Cross-Functional Collaboration: Partner daily with our energetic Sales and Deal Desk teams to keep the wheels turning
Data Integrity: Identify and resolve AR discrepancies immediatelybecause write-offs keep us up at night!

Requirements:

Education & Experience: Bachelors degree or 5 years of equivalent hands-on experience in Accounts Receivable and Collections
Account Investigation & Diagnosis: A proven track record of managing high volumes of data. You can independently navigate the unique nuances of various payment terms and customer requirements to diagnose account health and determine the most effective next stepsespecially when the path to resolution is ambiguous. You have the professional judgment to know exactly which questions to ask to uncover the root cause of a delay and drive the account to resolution
Technical Proficiency: Strong skills in Excel and Google Sheets (VLOOKUPs pivot tables) and a natural comfort with billing/accounting systems and emerging technologies
Communication & Service: Superb written and verbal communication skills used to provide white-glove customer service to both external customers and internal sales reps
Drive: The ability (and the passion) to collect crazy amounts of cash!
Attention to Detail: Possess extreme accuracy and attention to detail in everything you do
Problem Solving: An out-of-the-box thinker with a passion for turning over every leaf to collect from customers including picking up the phone to reach them directly
Ownership: A self-starter who can work independently manage multiple deliverables meet aggressive deadlines and take full ownership of assigned workstreams
Collaborative Spirit: A team player who maintains an optimistic outlook and thrives in a fast-paced highly collaborative growth environment

Preferred Qualifications:

Software Expertise: Experience with NetSuite Zendesk Recurly and/or Salesforce
Industry Experience: Prior experience working within a SaaS company
Service Background: Strong background in customer service

#LI-NJ1

Required Experience: