AI Operations Analyst

As an AI Operations Analyst you are the link between our AI strategy and the daily tasks of our departments (Sales Negotiations HR etc.). You will be a dedicated partner helping these teams overcome technical hurdles and ensuring that AI tools actually make their jobs easier not harder.

Our job is to take the heavy lifting off the plates of department managers. We learn their workflows inside and out so that when an AI problem arises we have the context needed to fix it. By embedding ourselves in the team we turn technical hurdles into a competitive advantage.

What youll do:

• Work Side-by-Side with Teams: Youll join departmental meetings and learn their specific routines to understand their goals and the tools they use every day.
• Solve Technical Problems: You are the go-to person when AI tools arent working as expected. Youll investigate errors figure out why they are happening and provide clear solutions.
• Verify Accuracy: Youll regularly check AI-generated work (such as call summaries or customer responses) to make sure the information is true follows company regulations and hits the right tone.
• Report on Progress: Youll build and manage simple dashboards that show how AI is performing helping leaders make smart decisions based on real time data.
• Improve the Process: By monitoring departmental AI integration you will identify operational friction and workflow inefficiencies providing data-driven recommendations to optimize performance and streamline execution.

• Quality Checks: Reviewing AI outputs to catch hallucinations or cases where the AI misunderstood the context.
• Tracking Issues: Categorizing mistakes so we can tell if a problem is a software bug a flaw in the process or just a need for better training.
• Sharing Insights: Turning your daily observations into clear summaries for leadership to show whats working and what needs to change.
• Supporting Teammates: Flagging where employees are struggling with new tools and helping update training guides to be more helpful.  

How We Work

We operate in a flexible agile-lite environment. We use a streamlined system to ensure every request has a clear owner and deadline while remaining adaptable enough to pivot whenever immediate departmental needs change.

• Weekly Syncs: We meet early in the week to pick our priorities and clear any roadblocks.
• The Knowledge Lab: We gather once a week to demo new tricks share a win from a specific department and stay updated on the companys AI goals.
• Embedded Days: Youll spend specific days sitting with your assigned team (virtually or in person) to pick up on the small frustrations that people might not think to report.

Qualifications :

What youll bring

AI Curiosity: Should be comfortable using tools like Gemini Claude or ChatGPT in their personal or professional life. You are a proactive self-learner who treats emerging technology as a field for constant experimentation and research. They go beyond standard use cases staying current on industry developments to understand not just what these tools can do but how to push their limits to drive meaningful results.

Problem-Solving Mindset: They enjoy investigative workfinding out exactly where a process broke and how to patch it.

The Translator Ability: They can explain technical problems in plain English to people who are busy frustrated or not at tech-savvy.

Additional Information :

Achieve well-being with:

• Hybrid and remote work opportunities for certain roles
• 401 (k) with employer match
• Medical dental and vision with HSA and FSA options  
• Competitive vacation and sick time off as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program physical and mental health wellness programs 
• Up to $5250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups

Join Achieve change the future.

At Achieve were changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth youll get to be a part of their journey to a better financial future. Were proud to have over 2500 employees in mainly hybrid jobs with some remote opportunities available for certain roles across the United States with hubs in Arizona California and Texas. A career at Achieve is more than a jobits a place where you can make a true impact have a sense of belonging establish a fulfilling career and put your well-being first.

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieves Talent Acquisition leader.

#LI-LO

Remote Work :

Yes

Employment Type :

Full-time