Operational Insights and Knowledge Management Lead

About Us

Abacus Insights is transforming how data works for health plans. Our mission is simple: make healthcare data usable so the people responsible for care and cost decisions can act faster with confidence.
We help health plans break down data silos to create a single trusted data foundation. That foundation powers better decisions so plans can improve outcomes reduce waste and deliver better experiences for members and providers alike.

Backed by $100M from top investors were tackling big challenges in an industry thats ready for change. Our platform enables GenAI use cases by delivering clean connected and reliable healthcare data that can support automation prioritization and decision workflowsand its why we are leading the way.

Our innovation begins with people. We are bold curious and collaborativebecause the best ideas come from working together. Ready to make an impact Join us and lets build the future together.

About the Role

Join Abacus Insights and help solve one of healthcares toughest challengesmaking payer data usable and actionable. As a Business Operations Lead youll play a critical role in transforming Operations into a data and insightsdriven organization. This is a highimpact senior role focused on delivery metrics performance reporting and knowledge governance across client programs and internal initiatives.

Youll partner closely with Project Management Delivery Finance Product and Engineering teams leveraging modern analytics GenAI and agentic systems to turn operational data into clear insights and scalable best practices.

Your day to day

• Design and own dashboards tracking delivery performance KPIs risks resource utilization and client financials.
• Translate complex delivery data into actionable insights that drive prioritization planning and risk mitigation.
• Build and maintain operational and executive reporting using tools such as Smartsheet Power BI and Jira.
• Standardize reporting formats cadences and executivelevel updates across programs and portfolios.
• Ensure data accuracy and hygiene across delivery tools and workflows.
• Advance operational insights through automation and GenAI to reduce manual effort and accelerate decisionmaking.
• Establish and govern a centralized knowledge repository for SOPs templates and delivery artifacts.
• Define and enforce documentation standards across the project lifecycle including stage gates handoffs and closure.

What you bring to the team

• 10 years of experience in Business Operations PMO or Operational Reporting (healthcare SaaS or tech preferred).
• Strong expertise in analytics and dashboarding tools (e.g. Excel Power BI Tableau).
• Proven ability to convert complex operational data into executivelevel insights.
• Experience building and governing knowledge management systems and delivery frameworks.
• Track record of leading complex crossfunctional initiatives with high accountability.
• Excellent communication and presentation skills with confidence working at senior levels.
• Highly collaborative proactive and comfortable in a fastpaced growthoriented environment.

What youll get in return

• Competitive Leave & Benefits
• Comprehensive health coverage
• Equity for every employee share in our success
• Growth-focused environment your development matters here

Work arrangements

• Standard hours: 8 hours/day 5 days/week
• Location: Pune Hybrid (3 days a week in office)
• Shift: 12pm-9pm IST

Our Commitment as an Equal Opportunity Employer

As a mission-led technology company helping to drive better healthcare outcomes Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas thoughts experiences and perspectives. Therefore we dedicate resources to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment regarding race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

At the heart of who we are is a commitment to continuously and intentionally building an inclusive cultureone that empowers every team member across the globe to do their best work and bring their authentic selves. We carry that same commitment into our hiring process aiming to create an interview experience where you feel comfortable and confident showcasing your strengths. If theres anything we can do to support thatbig or smallplease let us know.