Service Delivery Improvement Officer – Waste Services (Internal Only)

• Lead service improvements that make our waste services more efficient reliable and futurefocused
• Permanent Full-time opportunity
• 35-hour working week with flexible working arrangements

Through your work youll have a behind the scenes pass to Newcastles evolution as you shape our future as a liveable inclusive city.

The Service Delivery Improvement Officer is a key link between our customers and our collections operations teams focused on delivering exceptional customer service by connecting customer requests to seamless operational delivery. The Waste Services business takes a systematic approach to deliver its services and this role is an integral part of this systematic approach to delivering better customer and business outcomes.

Reporting to the Business and Customer Support Coordinator and serving as a key member of the Service Delivery team this positions primary responsibility is taking a systematic and methodical approach to identifying key improvement projects in conjunction with line management including business systemisation digitisation and automation for Service Delivery and Waste Services. Also working with the wider Waste Services team the position also contributes to the development and implementation of organisational strategies policies and procedures.

Find out more about your new career by viewing the position descriptionhere.

We champion inclusion so that everyone is valued and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles backgrounds experiences and perspectives are valued encouraged and respected.

People with diverse lived experiences (including but not limited to Aboriginal and Torres Strait Islander Australians people with diverse gender identities and sexualities people from different cultural racial ethnic religious and linguistic backgrounds people with disability carers and veterans) are encouraged to apply.

Application Closing Date:Thursday 26 March 2026

Remuneration: $90030.12 17.5% annual leave loading yearly payment 12% Superannuation per annum for a 35-hour week

Contact:Brittney Casey - Business & Customer Support Coordinator -

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements please contact for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

We encourage internal employees to inform their current managers if this opportunity is of interest before submitting a formal application.

Internal recruitment and staff movements incur a four (4) week notice period. Please contact the Talent Acquisition Team if you require further information.