Desktop Technician

Who We Are

ABOUT ENOVIS

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement global talent and innovation the Companys extensive range of products services and integrated technologies fuels active lifestyles in orthopedics and more information about Enovis please visit .

What Youll Do

ABOUT ENOVIS
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement global talent and innovation the companys extensive range of products services and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit to learn more.

At Enovis we pay attention to the details. We embrace collaboration with our partners and patients and take pride in the pursuit of scientific excellence with the goal of transforming medical technology as we know it.

Because thats how we change the lives of patients for the better. And thats how we create better together. Why work at Enovis See for yourself.

As a key member of the IT Team you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

Job Title:
Desktop Technician - 3

Reports To:
Manager AMER End User Computing (EUC)

Location:
Austin TX

Job Title/High-Level Position Summary:

The Desk Support Technicians role is to provide end-user support and maintenance within the organizations desktop and mobile computing environment as well as its various conferencing systems; and to implement technology aspects of facilities dynamics (office moves and build-outs). This includes installing diagnosing repairing maintaining and upgrading all PC hardware and software telephones printers and mobile computing devices. It also includes testing setting up breaking down video and audio conferences and maintaining the video conferencing systems. The Help Desk Support Technician will participate as a member of the IT Service Desk providing excellent customer service by troubleshooting problems (in person by telephone or via e-mail or other electronic means) in a timely and accurate fashion and providing end-user assistance where required.

Key Responsibilities:

Provides onsite technical support for enterprise computer systems software hardware printers mobile devices and network connectivity.

Installs and configures end user computing devices for onboarding as well as deprovisioning for offboarding.

Troubleshoots problems associated with hardware software printers mobile devices or network connectivity as first/second level contact above Service Desk.

Support onsite teams with conference room and AV needs and troubleshoots AV equipment as issues arise.

Accountable for tracking assets using corporate asset management tools.

Responsible for maintaining ticket and request queues in the Enterprise Ticketing System (ServiceNow).

Assists with support configuration and installation of operations tools as documented by SMEs (includes Bartender ProShip ConnectShip Oracle)

Fully knowledgeable about the job while maintaining extensive knowledge in specialized functions

Contributes to the development of concepts and techniques through Knowledgebase content and support document creation and maintenance.

Assignments are complex and require judgement and initiative.

May act independently to determine methods and procedures for new assignments.

May be a team leader or considered a subject matter expert for their work area.

Currently Enovis does not provide sponsorship for employment visas (e.g. H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States both now and in the future without requiring sponsorship.

Minimum Basic Qualifications:
Some college or Technical Training preferred

Industry-specific certification in relevant computer languages or software may be required.

2-4 years of proven experience in a heavily customer focused IT support position.

Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.

Comfortable working in and assisting others through company help desk software such as BeyondTrust Remote Support in addition to other remote access desktop programs.

Extensive experience working with different operating systems including Windows and Mac OS.

Experience with endpoint management software such as Microsoft Azure and Intune.

Ability to prioritize and manage several milestones and projects efficiently.

Professional written and interpersonal skills are essential when communicating with customers clients and vendors.

Experience installing and configuring computer systems printers and applications for a large company

Travel Requirements:

Up to 10% as needed

Creating better together. Its the Enovis purpose and its what drives us and empowers us every day on a global scale. We know that the power to create better for our customers our team members and our shareholders begins with having the best team pursuing common goals operating at the highest levels and delivering extraordinary outcomes.

What does creating better together mean to us at Enovis Discover the why behind our purpose values and behaviors:

Our Enovis Purpose Values and Behaviors on Vimeo

We offer a comprehensive benefits package that includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Spending and Savings Accounts
• 401(k) Plan
• Vacation Sick Leave and Holidays
• Income Protection Plans
• Discounted Insurance Rates
• Legal Services

Join us in creating better together.

EQUAL EMPLOYMENT OPPORTUNITY
Enovis provides equal employment opportunities based on merit experience and other work-related criteria without regard to race color ethnicity religion national origin sex age pregnancy disability veteran status or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.

EQUAL EMPLOYMENT OPPORTUNITY
Enovis provides equal employment opportunities based on merit experience and other work-related criteria without regard to race color ethnicity religion national origin sex age pregnancy disability veteran status or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.