NOC Technician

Title: NOC Technician

Location: Snoqualmie WA

Note:

Shift: 8.30 pm CT -6.30 am CT ( Night Shift)

The resources must be able to work nights and be flexible to cover weekend shifts. This is a 5x8 schedule with a mandatory 3 day a week in office requirement

Technician Network Operations Center (NOC)

Role Level

• Technician (non-engineering role).

Scope and Responsibilities

• Support capital program deployments through real-time alarm monitoring initial triage and break-fix change execution.
• Provide 24/7 operational monitoring ticket handling and troubleshooting to ensure network stability and minimize post-deployment issues.
• Monitor KPIs alarms and system degradations escalating where needed to ensure proper implementation and network performance.
• Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
• Respond to alarms from tools such as One Console Splunk OpenSearch NetScout and CyberArk.
• Work closely with deployment teams (e.g. NCI/ATAC) to escalate and resolve service-impacting issues.
• Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.
• Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.

Technical Experience and Skills

• Knowledge and experience supporting Mavenir IMS access/core products (TAS/CSCF BGCF MRF SBC etc) and/OR Ericsson IMS access products (Cloud Native SBG/BGF).
• Understanding of telecom protocols (Diameter HTTP) and wireless network architecture.
• Competence in monitoring and operational support tools (One Console Splunk OpenSearch etc.).
• Strong communication skills and familiarity with databases and Microsoft Office tools.

Education

• High School Diploma or GED (required).

Work Schedule and Travel

• 8-hour shifts; availability for on-call support.
• 3-day in-office requirement