Manulife / John Hancock is seeking a highly skilled Enterprise Agent Performance Management Configuration & Data Delivery Engineer to join our Insurance Licensing & Compensation engineering team. This hybrid role blends Enterprise APM functional configuration with handson data engineering feeds/extract development and reporting.
The successful candidate will configure and enhance Enterprise APM components while also developing automated extracts secure feeds and enterprisegrade reports consumed across Finance Distribution Operations and other key business functions.
Work Arrangement: Hybrid from nearest office (3 days in Office 2 days from Home); Remote working arrangement is not available.
Position Responsibilities:
Configure SAP Agent Performance Management components including compensation rules crediting logic hierarchies rate tables workflows and user access roles.
Support SAP APM calculation cycles simulations troubleshooting and payout validation.
Build automated extracts interfaces and batch feeds from SAP APM to downstream systems.
Develop formatted operational and regulatory reports using Power BI Tableau SAC SSRS or Crystal Reports.
Design and maintain ETL/ELT pipelines for SAP APM outputs using ADF Informatica or similar tools.
Create secure and reliable outbound data delivery via APIs SFTP or managed file transfer platforms.
Implement data validation reconciliation checks and quality controls for all feeds and reports.
Maintain clear lineage from SAP APM to downstream outputs with full audit readiness.
Optimize extraction logic for performance reliability and scalability.
Build and manage scheduling monitoring and alerting for APMrelated data pipelines.
Collaborate closely with Compensation Finance Actuarial Distribution and Operations to translate business needs into APM configuration and data delivery solutions.
Document APM configuration changes feed specifications mappings and technical/data definitions.
Required Qualifications:
Bachelors degree in computer science Engineering Information Systems or equivalent experience.
37 years of experience with SAP APM or SAP Commissions/Sales Performance Management or Callidus Cloud
Handson experience configuring compensation rules hierarchies rate tables workflows and effectivedated structures in SAP/Callidus Commissions/Sales Performance Management.
Strong SQL skills and understanding of data warehousing and data model design.
Experience developing extracts and outbound feeds (CSV TSV XML JSON etc.) via APIs SFTP or batch frameworks.
Practical experience with ETL/ELT platforms such as Informatica ADF.
Experience producing formatted reports using Power BI SAC Tableau SSRS or Crystal Reports.
Strong data validation and reconciliation skills with high attention to accuracy.
Familiarity with scheduling/orchestration tools.
Strong communication skills and ability to work crossfunctionally with business teams.
Preferred Qualifications:
Knowledge of licensing appointment agent lifecycle data or financial payout processes.
Exposure to SAP BTP SAP Analytics Cloud or Callidus Cloud.
Experience with Git CI/CD pipelines and DevOps practices.
Familiarity with REST APIs API gateways and eventdriven integration patterns.
Understanding of metadata management data dictionaries and data governance frameworks.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Toronto OntarioWorking Arrangement
Salary range is expected to be between
$86100.00 CAD - $136100.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
IC
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.