Computer Support Assistant

Cambridge, MA - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Posting Description
COMPUTER SUPPORT ASSISTANT Media Lab to respond and resolve hardware software networks and/or security issues including installation and updates; respond to non-routine requests for support identifying which issues to escalate; order track and return equipment including warranty claims; create accounts configure software/hardware and orient new hires as part of on-boarding process; stay up-to-date on latest releases of applications operating systems and relevant business topics; communicate technical concepts in common terms to ensure all audiences understand; install configure and update personal computing devices including desktops laptops and mobile devices; troubleshoot wired and wireless access network issues; monitor and communicate systems status to management and develops necessary reports; and resolve complex audiovisual equipemnt issues supporting conferencing and multimedia requests.

The full job description is available at.

Job Requirements
REQUIRED: High school diploma or equivalent; four years computer user support experience; demonstrable experience in the following areas:TCP/IP and Ethernet networking including VLANs DNS and DHCP -Unix/Linux/Windows/MacOS internals and interoperability; familiarity with Audio Visual equipment and multimedia networking; scripting in context of routine task automation; ticketing systems; excellent interpersonal communication; solid systems architecture software development and sharp problem-solving skills; ability to learn and adapt quickly to new technologies; must be able to lift up to 50 lbs. and tolerate sound levels requiring ear protection; evening/night/weekend work occasionally required. PREFERRED: Bachelors degree or equivalent; six years of experience supporting a mixed-operating-system environment; demonstrable experience in the following areas:ITIL/ITSM ServiceNow Wide-format printing and design Active Directory/LDAP and Windows/NFSv4 ACLs.

3/18/2026

Required Experience:

Junior IC

Posting DescriptionCOMPUTER SUPPORT ASSISTANT Media Lab to respond and resolve hardware software networks and/or security issues including installation and updates; respond to non-routine requests for support identifying which issues to escalate; order track and return equipment including warranty c...