Customer Support Representative

Davenport, IA - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Who are we

Fulcrum Digital is a leading IT services and business platform company. We partner with global companies from diverse industries including banking and financial services insurance higher education food services retail manufacturing and eCommerce. With expertise in digital transformation machine learning and emerging technologies we offer a consulting-led integrated suite of enterprise-grade software products services and solutions.

The Role :

We are seeking a Customer Service Representative with call center experience to join our team. The ideal candidate will handle a high volume of inbound calls assist customers with inquiries provide information about products and services and help resolve any issues. Experience in the insurance industry is a plus.

What youll do

Managing large amounts of inbound and outbound calls in a timely manner.
Following call center scripts when handling different topics.
Identifying customers needs clarify information research every issue and providing solutions.
Keep records of all conversations in our call center database in a comprehensible way.
Call center agents will obtain client information by answering telephone calls; verifying information.
Determines eligibility by comparing client information to requirements.
Informs clients by explaining procedures; answering questions; providing information.
Redirect calls to Managers and Other teams

Requirements

Previous call center experience handling high call volumes is required.
Experience in insurance-related customer service is a plus.
Strong verbal and written communication skills with a professional phone manner.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in Microsoft Office and CRM software.
Bilingual candidates are encouraged to apply.

Required Skills:

A. Proven advanced knowledge of Salesforce CRM platform B. Previous experience of working with software and application development C. Ability to problem solve high-level software with application issues. D. Experience delivering customer-facing interfaces E. Ability to Project Manage workload and deliverables F. Strong verbal/written communication and data presentation skills including an ability to communicate with both business effectively and technical teams G. Interpreting end-user needs into Salesforce H. Working hand in hand with client to collect business necessities and identify business procedures I. Solid understanding of and detailed experience with architecture J. Detailed experience writing Visualforce and Apex classes and triggers K. Proficiency in HTML XML Flex JavaScript ASP SQL Java or C SOAP-based web services L. Strong understanding of relational databases M. Experience using Salesforce data tools (Data Loader Excel Connector DemandTools Eclipse IDE)

Who are we Fulcrum Digital is a leading IT services and business platform company. We partner with global companies from diverse industries including banking and financial services insurance higher education food services retail manufacturing and eCommerce. With expertise in digital transformation m...

Who are we

The Role :

What youll do

Managing large amounts of inbound and outbound calls in a timely manner.
Following call center scripts when handling different topics.
Identifying customers needs clarify information research every issue and providing solutions.
Keep records of all conversations in our call center database in a comprehensible way.
Call center agents will obtain client information by answering telephone calls; verifying information.
Determines eligibility by comparing client information to requirements.
Informs clients by explaining procedures; answering questions; providing information.
Redirect calls to Managers and Other teams

Requirements

Previous call center experience handling high call volumes is required.
Experience in insurance-related customer service is a plus.
Strong verbal and written communication skills with a professional phone manner.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in Microsoft Office and CRM software.
Bilingual candidates are encouraged to apply.