Sr. Technical Account Manager, Amazon Enterprise Creators
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Creators team goal is to make Amazon the Earths most desired destination for commerce influencers associates (publishers bloggers and more) and their content. We are a team of innovators that tackle difficult problems and are laser-focused on building and enhancing products and experiences that drive growth for Creators. We own the Creator product suite across Amazon to ensure a cohesive experience experiment with and align compensation structures and launch features that reinforce feelings of achievement for Creators in addition to monetary compensation. We seek to strengthen creators sense of community fandom credibility and provide positive feedback loops. Our Business Development team on Creators directly collaborates with strategic customers to build new industry-specific partnership opportunities that directly impact and transform the way our Creators can partner create and earn from us at scale.
As a Sr. Technical Account Manager on the Enterprise Creators team you will serve as a trusted business and technical advisor to managed enterprise creator accounts. These customers represent our strategic innovation cohort including media companies broadcasters utility-based digital products and apps and traditional digital publishing conglomerates who are transforming how they monetize content through commerce. You will work at the intersection of business development technical advisement and operational excellence to ensure these strategic partners successfully adopt integrate and optimize our Creator tools and platforms to drive measurable growth for their businesses.
In this role you will become the technical expert and advocate for your creator accounts building deep relationships with their teams teams. You will also lead discussions on our Payment and Compensation teams to improve our overall ways of working and the tools we offer to creators. You will work cross-functionally with our product engineering finance and business development teams to shape roadmaps influence product priorities and ensure our creator partners achieve success at scale. Additionally you will contribute to our teams operational excellence by maintaining technical documentation standard operating procedures and knowledge repositories that enable the broader Enterprise Creators team to deliver consistent high-quality support.
The ideal candidate combines technical depth with customer obsession has experience in the creator economy payment systems or digital advertising technologies and can navigate complex multi-stakeholder partnerships. You will thrive in ambiguity proactively identify opportunities to drive additional value for your accounts and serve as the voice of the customer internally to influence product strategy.
Key job responsibilities
Account Management and Relationship Building
- Serve as the primary business and technical advisor for strategic enterprise creator accounts
- Develop trusting relationships with creators and their teams understanding their business models technical challenges and growth objectives
- Identify patterns and opportunities across your account portfolio to drive innovation and new product development
- Conduct regular business reviews with creator accounts to assess technical health identify optimization opportunities and drive adoption of new capabilities
- Consult with a range of partners from technical teams through to C-suite executives at creator organizations
- Proactively identify opportunities for creators to gain additional value from Amazons Creator tools and platforms
Technical Leadership and Guidance
- Provide technical expertise and strategic guidance on Payment and Compensation systems including payout optimization approvals and financial reporting
- Lead Paid Boosting program including campaign optimization partner evaluations performance analytics and ROI measurement
- Develop comprehensive understanding of all creator-facing tools and platforms to provide holistic guidance across the Creator product suite
Cross-Functional Collaboration & Operational Excellence
- Partner closely with product and finance teams to represent creator technical requirements influence roadmap priorities and drive feature development
- Collaborate with engineering teams to troubleshoot complex technical issues escalate bugs and advocate for customer-impacting fixes
- Ensure creator payment workstreams are operationally healthy while reducing complexity and optimizing performance
- Develop and maintain technical documentation runbooks and best practice guides for creator integrations
- Contribute to the development of technical enablement materials reference architectures and integration guides
- Bachelors degree
- Experience using data and metrics to determine and drive improvements
- 5 years of business development partnership management or sourcing new business experience
- Experience in online advertising or high-tech products/services
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As a Sr. Technical Account Manager on the Enterprise Creators team you will serve as a trusted business and technical advisor to managed enterprise creator accounts. These customers represent our strategic innovation cohort including media companies broadcasters utility-based digital products and apps and traditional digital publishing conglomerates who are transforming how they monetize content through commerce. You will work at the intersection of business development technical advisement and operational excellence to ensure these strategic partners successfully adopt integrate and optimize our Creator tools and platforms to drive measurable growth for their businesses.
In this role you will become the technical expert and advocate for your creator accounts building deep relationships with their teams teams. You will also lead discussions on our Payment and Compensation teams to improve our overall ways of working and the tools we offer to creators. You will work cross-functionally with our product engineering finance and business development teams to shape roadmaps influence product priorities and ensure our creator partners achieve success at scale. Additionally you will contribute to our teams operational excellence by maintaining technical documentation standard operating procedures and knowledge repositories that enable the broader Enterprise Creators team to deliver consistent high-quality support.
The ideal candidate combines technical depth with customer obsession has experience in the creator economy payment systems or digital advertising technologies and can navigate complex multi-stakeholder partnerships. You will thrive in ambiguity proactively identify opportunities to drive additional value for your accounts and serve as the voice of the customer internally to influence product strategy.
Key job responsibilities
Account Management and Relationship Building
- Serve as the primary business and technical advisor for strategic enterprise creator accounts
- Develop trusting relationships with creators and their teams understanding their business models technical challenges and growth objectives
- Identify patterns and opportunities across your account portfolio to drive innovation and new product development
- Conduct regular business reviews with creator accounts to assess technical health identify optimization opportunities and drive adoption of new capabilities
- Consult with a range of partners from technical teams through to C-suite executives at creator organizations
- Proactively identify opportunities for creators to gain additional value from Amazons Creator tools and platforms
Technical Leadership and Guidance
- Provide technical expertise and strategic guidance on Payment and Compensation systems including payout optimization approvals and financial reporting
- Lead Paid Boosting program including campaign optimization partner evaluations performance analytics and ROI measurement
- Develop comprehensive understanding of all creator-facing tools and platforms to provide holistic guidance across the Creator product suite
Cross-Functional Collaboration & Operational Excellence
- Partner closely with product and finance teams to represent creator technical requirements influence roadmap priorities and drive feature development
- Collaborate with engineering teams to troubleshoot complex technical issues escalate bugs and advocate for customer-impacting fixes
- Ensure creator payment workstreams are operationally healthy while reducing complexity and optimizing performance
- Develop and maintain technical documentation runbooks and best practice guides for creator integrations
- Contribute to the development of technical enablement materials reference architectures and integration guides
- Bachelors degree
- Experience using data and metrics to determine and drive improvements
- 5 years of business development partnership management or sourcing new business experience
- Experience in online advertising or high-tech products/services
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY New York - 101500.00 - 177700.00 USD annually
USA WA SEATTLE - 92300.00 - 160000.00 USD annually
USA WA Seattle - 92300.00 - 160000.00 USD annually
Required Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
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