Japanese Customer Service Associate
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Provides advice and guidance to customers from various backgrounds for tools products platforms etc. via call e-mail chat and social media (inbound / outbound)
- Be the image of the company and service and ensure high customer experience by answering escalating and following up all requests
- Follows the companys Internal Regulations policies as well as the services work instructions and processes
- Fulfills additional assignments (e.g. support colleagues across all sites setup of new services)
- Achieves the individual and service key performance indicators
- Strives to continuously develop and improve the processes and service to always ensure the best customer experience
Qualifications :
- Excellent verbal and written communication skills in English
- Basic knowledge in MS-Office (Excel Word Power Point Outlook)
- A natural communicator adapting your style to each customer
- Confident and willingness to learn with the ability to deliver an excellent customer experience from start to finish
- Innovative and solution orientated mind-set
- Ability to work under pressure and good team engagement
- Flexibility in hours of work/shift pattern
- Ideally having already experience in a customer service environment and social media
- Amenable to start asap
Additional Information :
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.
Remote Work :
No
Employment Type :
Full-time
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
