Service Engineer, Analytical Instrumentation
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Job Location:
North Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Purpose: The Analytical Instrument Service Engineer supports a diverse range of laboratory environments by providing expertise in the installation maintenance and repair of advanced scientific instruments (including high-performance liquid chromatography (HPLC) gas chromatography (GC) and mass-spectrometry systems). This role requires continuous learning to keep pace with evolving laboratory equipment and technologies. Under the guidance of managers specialists and engineers the technician rapidly develops necessary skills to deliver exceptional service and support.
Beyond technical mastery this position is responsible for comprehensive service and customer relationship managementdiagnosing instrument issues performing preventive maintenance and qualifying chromatography systems. Success relies on strong communication creativity and a customer-focused problem-solving approach to keep laboratory operations efficient and help customers achieve scientific goals.
Responsibilities:
- Develop and maintain up-to-date technical skills and expertise in the installation maintenance calibration and repair of analytical lab instrumentation such as high-performance liquid chromatography (HPLC) gas chromatography (GC) and mass-spectrometry systems.
- Diagnose and resolve instrumentation performance issues via troubleshooting repairs and preventive maintenance.
- Coordinate problem resolution with cross functional groups and external suppliers to expedite services and repairs.
- Advise customers on preventive maintenance and system configurations to improve performance and minimize downtime.
- Review technical documentation analyze reports and recommend corrective actions as needed.
- Use computerized maintenance management systems (CMMS) to track service requests and document activities.
- Train peer technicians on equipment use maintenance calibration and troubleshooting.
- Maintain compliance with company policies including internal department quality system and health and safety policies.
- Meet customer expectations maintain relationships and provide follow-up plans.
- Other responsibilities and duties as assigned.
Qualifications :
- Bachelors degree or higher in a science-related field (e.g. Chemistry Analytical Chemistry Biochemistry Biotechnology Engineering Biology) highly preferred; equivalent education training or experience will be considered.
- Associates degree or high school diploma/GED with 5 years of directly relevant experience may be acceptable.
- 3 years of hands-on experience with analytical instrumentation such as Spectrophotometers Chromatography Systems (LC GC HPLC/UPLC SFC) and Mass Spectrometry Systems.
- Eagerness to learn and keep pace with new technologies and laboratory solutions.
- Ability to communicate effectively with diverse audiences and address specific customer needs.
- Personal integrity and commitment to quality
- Effective time management and ability to prioritize service requests.
- Advanced troubleshooting and analytical problem-solving abilities
- Ability to produce clear and concise documentation
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more visit & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:
No
Employment Type :
Full-time
Key Skills
- Controlling Experience
- E & I
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- Calibration
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About Company
AbbVie is a global biopharmaceutical company focused on creating medicines and solutions that put impact first for patients, communities, and our world. We aim to address complex health issues and enhance people's lives through our core therapeutic areas: immunology, oncology, neuro ... View more
