Advisor
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Job Location:
Nottingham - UK
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Start Date: April 2026
Contract: Fixed Term until the end of August 2026 (with possibility of extension)
Salary: 24636.15
Working hours: 25 - 37.5 hours
Our operating hours are:
Monday to Friday 8:30am to 6:30pm
Saturday 8:45am to 5pm
Sunday 10am to 5pm
Shift Patterns: Our shift patterns are designed to provide a healthy work-life balance. You will enjoy two full weekends off in a 4-week rotation. For example:
Week 1: 44 hours spread across 6 days
Week 2: 31 hours over 4 days.
We are only able consider part-time applicants who can work at least 25 hours per week and are available on weekends.
About the role
Do you love connecting with people Are you motivated by solving problems and making a real difference If you get satisfaction from knowing that youve genuinely helped someone this could be the role for you.
At Boots we believe every interaction counts. Were looking for enthusiastic individuals to join our customer support centre team and deliver care and confidence to our customers every day. As an advisor in our Nottingham-based contact centre every call is an opportunity to create a positive experience that both helps the customer and builds trust in our brand.
Whatyoullbe doing
Youll support customers by listening understanding their needs and finding the right solution to their problemleaving them feeling more supported than when they first reached out.
Exceptional customer service isnt just a goal here its what we do every day and knowing the impact youve made to each individual is what makes this role truly rewarding.
Key responsibilities
As part of our Customer Support Centre team your role will involve:
Our Training Program!
Youll receive structured training and strong support from day one.
Your first week is fulltime regardless of contracted hours so you can build confidence quickly. By the end of week one youll begin taking customer calls with close guidance from our training team.
After this youll move into our graduation area where youll continue to develop your skills in a supported environment. During this period youll learn new systems build your product knowledge and gradually take on more complex queries with help always on hand.
What youll need to have (our must-haves)
It would be great if you also have
As a Customer Service Advisor at Boots the skills you develop dont just stop at the contact centre they can take you anywhere in the business. Whether youre interested in moving sideways to explore a different team or progressing upwards into new roles theres something for everyone and we provide the support to help you get there. Our teams offer guidance on writing CVs interview techniques networking and building new skills so you can take on fresh challenges and grow your career in the direction that interests you most.
Rewards designed for you
A bit about us
At Bootswereproud to be an equal opportunity employer creating a place where everyone feels welcomesupportedand free to be themselves. We believe that when our people feel valued and included they thrive sowerecommitted to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Whatsnext
If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time we are open to discussing part-time and job share options. If yourequireadditionalsupport as part of the application and interview process we are happy to provide reasonable adjustments to help you be at your best.
This role requires the successful candidate to complete a pre-employment check after receiving an offer. Depending on your location you will be asked tosubmiteither a DBS (Disclosure & Barring Service) PVG (Protection of Vulnerable Groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon.
Be brilliant with Boots.
Keywords
Customer Advisor Telephone customer care call centre retail phone emails inbound outbound contact centre queries Social media
Contract: Fixed Term until the end of August 2026 (with possibility of extension)
Salary: 24636.15
Working hours: 25 - 37.5 hours
Our operating hours are:
Monday to Friday 8:30am to 6:30pm
Saturday 8:45am to 5pm
Sunday 10am to 5pm
Shift Patterns: Our shift patterns are designed to provide a healthy work-life balance. You will enjoy two full weekends off in a 4-week rotation. For example:
Week 1: 44 hours spread across 6 days
Week 2: 31 hours over 4 days.
We are only able consider part-time applicants who can work at least 25 hours per week and are available on weekends.
About the role
Do you love connecting with people Are you motivated by solving problems and making a real difference If you get satisfaction from knowing that youve genuinely helped someone this could be the role for you.
At Boots we believe every interaction counts. Were looking for enthusiastic individuals to join our customer support centre team and deliver care and confidence to our customers every day. As an advisor in our Nottingham-based contact centre every call is an opportunity to create a positive experience that both helps the customer and builds trust in our brand.
Whatyoullbe doing
Youll support customers by listening understanding their needs and finding the right solution to their problemleaving them feeling more supported than when they first reached out.
Exceptional customer service isnt just a goal here its what we do every day and knowing the impact youve made to each individual is what makes this role truly rewarding.
Key responsibilities
As part of our Customer Support Centre team your role will involve:
- Handling 80-100 calls from Boots customers during peak periods ensuring a prompt and professional response.
- Understanding customer needs to provide tailored support and solutions.
- Assisting with queries about the Advantage Card and our Healthcare services.
- Encourage customers to take up relevant services focusing on achieving agreed targets while maintaining excellent customer care.
- Collaborating with team members to enhance the overall customer experience.
Our Training Program!
Youll receive structured training and strong support from day one.
Your first week is fulltime regardless of contracted hours so you can build confidence quickly. By the end of week one youll begin taking customer calls with close guidance from our training team.
After this youll move into our graduation area where youll continue to develop your skills in a supported environment. During this period youll learn new systems build your product knowledge and gradually take on more complex queries with help always on hand.
What youll need to have (our must-haves)
- The ability to understand and address customer needs and challenges with genuine empathy and compassion.
- A knack for resolving customer queries efficiently and effectively.
- Comfortable working in a fast-paced environment while maintaining high-quality service.
- Excellent organisational skills to manage multiple tasks
- Proficiency in using computer systems and adapting to new software with ease.
It would be great if you also have
- Previous experience in a customer service environment
- Problem-solving skills.
- A willingness to learn and adapt in a fast-paced setting.
As a Customer Service Advisor at Boots the skills you develop dont just stop at the contact centre they can take you anywhere in the business. Whether youre interested in moving sideways to explore a different team or progressing upwards into new roles theres something for everyone and we provide the support to help you get there. Our teams offer guidance on writing CVs interview techniques networking and building new skills so you can take on fresh challenges and grow your career in the direction that interests you most.
Rewards designed for you
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits schemeincludingoptionto buyadditionalholiday discounted gym membership life assurance activity passes and much more.
- Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.
A bit about us
At Bootswereproud to be an equal opportunity employer creating a place where everyone feels welcomesupportedand free to be themselves. We believe that when our people feel valued and included they thrive sowerecommitted to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Whatsnext
If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time we are open to discussing part-time and job share options. If yourequireadditionalsupport as part of the application and interview process we are happy to provide reasonable adjustments to help you be at your best.
This role requires the successful candidate to complete a pre-employment check after receiving an offer. Depending on your location you will be asked tosubmiteither a DBS (Disclosure & Barring Service) PVG (Protection of Vulnerable Groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon.
Be brilliant with Boots.
Keywords
Customer Advisor Telephone customer care call centre retail phone emails inbound outbound contact centre queries Social media
Required Experience:
Unclear Seniority
Key Skills
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About Company
We’re always looking for people who care; people who go the extra mile to change things for the better for our customers, patients and team members. Whether you're looking for a particular opportunity, or maybe you’re not too sure which role you’ll want to apply for – you’ve come to t ... View more
