We are looking for a Leasehold Advisor to provide an effective and efficient Homeowner management service for customers in accordance with Deltas policies and procedures achieving high standards of performance and customer service.
What youll be doing
- Work with Finance team to ensure that service charge estimates and actuals are accurate and reflect actual costs of works and services and resolve any related customer enquiries.
- Carry out consultation with homeowners prior to commencing any works or entering into long term agreements that fall under section 20 of the Landlord and Tenant Act 1985 (amended by section 151 of the Commonhold and Leasehold Reform Act 2002).
- Take appropriate action when we become aware that a homeowner is acting in breach of the terms of their lease e.g. carrying out unapproved works to the property; improper or illegal use of the property; failure to maintain the premises or damage to the premises; refusal to give Delta reasonable access to the property; anti-social behaviour or neighbour nuisance; failure to pay rent or service charges.
- Recovery of service charges including s.20 works debt in line with the rent and charge collection policy. This may include obtaining county court judgments requesting funds from mortgage lenders obtaining charging orders and ultimately forfeiture of the property.
- Deal with any customer requests for specialist leasehold management tasks including applications for right to manage enfranchisement lease extensions or variations in line with procedures.
What we are looking for
- A full driving licence and access to your own vehicle for work purposes.
- Knowledge of housing or housing management practices including direct experience of leasehold services.
- Experience of assisting in the preparation of service charge accounts.
- Experience of the leasehold consultation process.
- Ability to use initiative and organise own workload.
Please note the office expectancy of this role is as follows: This role will require you to be in the office full time for a period of training before moving to hybrid working which will then be a minimum of 1 day a week in the office.
Benefits
- The salary for this post will be 38687 Per Annum.
- Learning and development opportunities
- Healthcare cash plan
- Robust employee reward and recognition programme
- Free and confidential Employee Assistance Programme
- Volunteering programme
- Competitive pension scheme
- 25 days annual leave per annum plus bank holidays 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
- 37 hours per week - employees may be able to work flexibly by agreement with their line manager taking account of business need. We operate a hybrid working policy at Delta Housing Ltd.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
INDMED
Were a local housing association thats passionate about tackling the housing shortage in the East of England. We provide warm safe and affordable homes. But we dont stop there. We offer a wide range of support and services to help our customers and their communities to thrive.
We want to be an organisation that cares about our customers and communities and is determined to make a difference. Well be bold and open-minded in our pursuit of solutions to help people transform their lives.
We dare to be different and look for opportunities to evolve and experiment. Were comfortable taking calculated risks and arent afraid to fail and learn from our mistakes. Were confident in our abilities and the contribution we can make whilst being sensitive and responsive to the needs of our people customers and communities.
We show our understanding for others in everything we do and continually look for ways we can be helpful. We always assume best intentions and approach each situation with a warm heart. We give our support wherever we can and go out of our way to be kind and considerate to each other and our customers.
We welcome ideas and opinions that are different from our own and look for ways to bring them into our organisation and work. We value diversity of experience and thought and were proactive in addressing bias or prejudice wherever we find it. We treat everyone fairly and strive to be truly inclusive in every way.
Were resolved to do our very best for the people we serve and our employees by being our best every day. Were resilient in the face of difficulty finding creative ways to overcome obstacles. Were resolute in achieving our objectives and persist until we succeed. Were focused in our pursuit of excellence and dont compromise on quality.
Required Experience:
Unclear Seniority
We are looking for a Leasehold Advisor to provide an effective and efficient Homeowner management service for customers in accordance with Deltas policies and procedures achieving high standards of performance and customer service.What youll be doing Work with Finance team to ensure that service cha...
We are looking for a Leasehold Advisor to provide an effective and efficient Homeowner management service for customers in accordance with Deltas policies and procedures achieving high standards of performance and customer service.
What youll be doing
- Work with Finance team to ensure that service charge estimates and actuals are accurate and reflect actual costs of works and services and resolve any related customer enquiries.
- Carry out consultation with homeowners prior to commencing any works or entering into long term agreements that fall under section 20 of the Landlord and Tenant Act 1985 (amended by section 151 of the Commonhold and Leasehold Reform Act 2002).
- Take appropriate action when we become aware that a homeowner is acting in breach of the terms of their lease e.g. carrying out unapproved works to the property; improper or illegal use of the property; failure to maintain the premises or damage to the premises; refusal to give Delta reasonable access to the property; anti-social behaviour or neighbour nuisance; failure to pay rent or service charges.
- Recovery of service charges including s.20 works debt in line with the rent and charge collection policy. This may include obtaining county court judgments requesting funds from mortgage lenders obtaining charging orders and ultimately forfeiture of the property.
- Deal with any customer requests for specialist leasehold management tasks including applications for right to manage enfranchisement lease extensions or variations in line with procedures.
What we are looking for
- A full driving licence and access to your own vehicle for work purposes.
- Knowledge of housing or housing management practices including direct experience of leasehold services.
- Experience of assisting in the preparation of service charge accounts.
- Experience of the leasehold consultation process.
- Ability to use initiative and organise own workload.
Please note the office expectancy of this role is as follows: This role will require you to be in the office full time for a period of training before moving to hybrid working which will then be a minimum of 1 day a week in the office.
Benefits
- The salary for this post will be 38687 Per Annum.
- Learning and development opportunities
- Healthcare cash plan
- Robust employee reward and recognition programme
- Free and confidential Employee Assistance Programme
- Volunteering programme
- Competitive pension scheme
- 25 days annual leave per annum plus bank holidays 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
- 37 hours per week - employees may be able to work flexibly by agreement with their line manager taking account of business need. We operate a hybrid working policy at Delta Housing Ltd.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
INDMED
Were a local housing association thats passionate about tackling the housing shortage in the East of England. We provide warm safe and affordable homes. But we dont stop there. We offer a wide range of support and services to help our customers and their communities to thrive.
We want to be an organisation that cares about our customers and communities and is determined to make a difference. Well be bold and open-minded in our pursuit of solutions to help people transform their lives.
We dare to be different and look for opportunities to evolve and experiment. Were comfortable taking calculated risks and arent afraid to fail and learn from our mistakes. Were confident in our abilities and the contribution we can make whilst being sensitive and responsive to the needs of our people customers and communities.
We show our understanding for others in everything we do and continually look for ways we can be helpful. We always assume best intentions and approach each situation with a warm heart. We give our support wherever we can and go out of our way to be kind and considerate to each other and our customers.
We welcome ideas and opinions that are different from our own and look for ways to bring them into our organisation and work. We value diversity of experience and thought and were proactive in addressing bias or prejudice wherever we find it. We treat everyone fairly and strive to be truly inclusive in every way.
Were resolved to do our very best for the people we serve and our employees by being our best every day. Were resilient in the face of difficulty finding creative ways to overcome obstacles. Were resolute in achieving our objectives and persist until we succeed. Were focused in our pursuit of excellence and dont compromise on quality.
Required Experience:
Unclear Seniority
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Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
