Application Advisor

Closing Date

Job Title: Application Advisor

Location: Worthing West Sussex (Hybrid 2 days p/w)

Contract Type: Permanent

Hours: 37 Monday to Friday

Salary: up to 28000 (depending on skills and experience)

There has never been a more important time to join Southern Water. As we move through AMP8 we are delivering one of the most ambitious capital investment programmes in the industry focused on improving environmental performance service resilience and longterm affordability for customers.

About the role

The purpose of the role is to help customers with their developer services applications ensuring the application is reflective of the customers needs so that the application can be accepted and progressed smoothly. Guidance and reassurance will be provided to the customer by phone and digital channels throughout the application stage.

What you will be responsible for

• Understand what developer-customers require and provide the appropriate supporting material.
• Accept and Reject applications in line with the Southern Water procedures and Water UK Levels of Service.
• Creation of Application on behalf of developer-customers when requested
• Manage developer-customer queries received via a web-based portal chat telephone email and post.
• Work to Southern Water Processes for New Connections.
• Contributing to improved levels of developer-customer experience (D-MeX).

What youll bring to the role

• Previous experience of working in a customer service role (water experience is not essential for the role as comprehensive training will be provided).
• Strong communication skills with ability to adapt approach to different situations.
• Good persuasion and influencing skills with the ability to handle difficult situations using empathy for customers whilst adhering to company policy.
• Able to work to demanding targets and deadlines in a high pressure environment.
• Ability to work collaboratively with the team in order to achieve targets.
• Good persuasion and influencing skills with the ability to handle difficult situations using empathy for customers whilst adhering to company policy.

Southern Water is at the forefront of transforming Britains water industry investing significantly to enhance resilience sustainability and service excellence. With 7.8bn planned investment for 2025-30 this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.

You will be joining at a time of significant change working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact influence major strategic decisions and drive long-term value creation.

At Southern Water we believe diverse perspectives drive innovation. If youre passionate about making a positive impact and think you can bring value to our team wed love to hear from youeven if you dont tick every box. Your unique skills and experiences could be exactly what we need.

If this role isnt quite what youre looking for but are keen to be contacted about opportunities at Southern Water you can register your details here: Introduce Yourself (- Introduce Yourself)

Our Commitment to Diversity

We welcome applicants from all backgrounds identities and experiences. We do not discriminate based on race ethnicity gender sexual orientation age disability religion or any other protected characteristic. If you need reasonable adjustments during the recruitment process please let us know.

Additional information

In line with Southern Waters security requirements successful candidates will be required to provide evidence of their identity eligibility to work in the UKcriminal recordcheck (DBS)and verification of their employment and/or education history for the past three years.

Appointment to this role is subject to the successful completion of all preemployment checks including security vetting.

Please note that if a candidate does not meet the required security standards or fails to pass the vetting process Southern Water reserves the right to withdraw the offer of employment. Some positions may also requirehigher levels of security vetting which may involve providing additional documentation.

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