Mid Market Customer Growth Executive

Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.

As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.

We operate with an AI-first mindset embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.

Lets build whats next together.

What this role is all about

As a Mid-Market Customer Growth Executive youll own a portfolio of mid-market clients driving their satisfaction growth and long-term retention. This isnt a passive account management role: youll be a strategic partner to your clients understanding their business goals deeply and positioning Infobip as an indispensable part of their success.

Youll bring together internal teams across Customer Success Platform Operations Revenue Assurance and beyond acting as the central point of accountability for everything from commercial growth to technical escalations. With a strong grip on data and a commercial mindset youll forecast react and push for growth every quarter.

If you have a track record in client-facing commercial roles and you thrive in a fast-moving cross-functional environment this is the role where youll make your mark.

What youll do

• Own and grow relationships with assigned mid-market clients serving as their trusted strategic partner through regular meetings roadmap sharing and competitive positioning
• Act as the single point of accountability for client business and technical expectations managing escalations driving product and service adoption and channeling client feedback directly to Product teams
• Exceed quarterly KPIs including gross profit margin % cross-sell/up-sell performance NRR and Tier 2 to Tier 1 transitions treating these not as targets but as a baseline
• Analyze and forecast client traffic and revenue performance making swift data-informed decisions to minimize losses and maximize gross profit
• Orchestrate internal stakeholders Customer Success Sales Engineers Support CPaaS Registrations Platform Operations Procurement and Revenue Assurance to deliver seamlessly for your clients
• Ensure correct and compliant account setup in cooperation with CPaaS Registrations and Platform Operations covering route management sender registration and content filtration
• Drive financial health by collaborating with Revenue Assurance on collections and netting proactively identifying and mitigating risk across your portfolio
• Lead customer transitions to Self Service or Managed services with structured internal handovers and a smooth well-managed client experience

What makes you a strong fit

• 35 years of experience in account management customer growth or a commercial client-facing role ideally within a tech CPaaS SaaS or telecom environment
• Demonstrated ability to meet and exceed commercial KPIs such as revenue retention gross profit and cross-sell targets
• Strong analytical skills confident working with traffic and revenue data to forecast trends and drive decisions
• Proven ability to manage complex multi-stakeholder relationships and coordinate across internal teams in a fast-paced environment
• Self-driven and commercially minded with a bias for action and ownership over outcomes
• Advanced in English both spoken and written

Why youll love it here

Financial rewards & recognition - A fair compensation aligned with your experience industry and market standards performance-driven bonuses regular reviews to support your growth and recognize your contributions and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan)- As an Infobip employee youll have the opportunity to share in our companys success through stock options.
Work-life balance and Well-being - We offer time off when you need it special leave days for lifes big moments and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility upskilling and mentorship we help you shape your path.
Professional development - Learning never stops. Onboarding mentorship and training programs help you grow - no matter where you start.
International mobility- Ready to take your career global Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location our goal remains the same: to support your growth well-being and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.

Read more about our hiring process.