Starlite Floor Manager

Since opening in 1928 as the iconic Sir Francis Drake Hotel this landmark has been at the heart of San Franciscos cultural and social scene. Reborn in early 2022 as Beacon Grand A Union Square Hotel it has reclaimed its legendary status with thoughtful restoration inspired design and a renewed reputation for luxury and hospitality excellence. Recognized industry-wide for its transformative comeback Beacon Grand has already earned acclaim for its elevated guest experience and standout public spaces including award recognition for design service and culinary innovation.

Located in the beating heart of Union Square Beacon Grand is more than a hotel its a cultural destination that blends storied heritage with contemporary style. From its beautifully reimagined guestrooms and suites to its celebrated dining venues and vibrant social spaces Beacon Grand strikes the perfect balance of timeless elegance and modern energy. Above it all the Starlite Room long a legendary name in San Francisco nightlife once again shines as an anchor in the sky drawing guests and locals alike with its elevated atmosphere and unforgettable views.

As cable cars rumble past the front doors and guests return to enjoy the next chapter of this historic address Beacon Grand continues to evolve with fresh experiences programming and enhancements that keep it at the forefront of luxury hospitality. This is a once-in-a-generation opportunity to join a hand-picked team of hospitality innovators and play a central role in shaping the future of one of San Franciscos most celebrated hotels.

Job Summary:

The Starlite Floor Manager is responsible for coordinating and directing operations for Starlite including bar lounge rooftop service and events. This role ensures that Starlite delivers distinctive high-energy guest experience while maintaining a profitable operation high-quality products and elevated service standards in line with the Beacon Grand and Starlite brand.

In addition to overall F&B management this position serves as the on-duty floor manager acting in a maître d-style role during serviceleading the room overseeing the guest experience in real time and being the primary on-floor point of contact for guests and the team.

Job Responsibilities

• Maintain and elevate Starlites standards of food and beverage quality cocktail execution and guest service.
• Serve as the on-duty floor manager/maître d during service:
• Maintain a strong visible presence on the floor especially during peak periods.
• Greet and engage guests with special focus on VIPs regulars and high-profile clientele.
• Oversee table and section assignments pacing and overall flow of service.
• Partner with the host team to manage reservations the door and waitlists.
• Lead guest recovery efforts and resolve service issues promptly and professionally.
• Support the development and execution of local and national sales/marketing programs specific to Starlite including promotions events and activations.
• Maintain inventory control procedures for Starlites bar beverage and food programs; complete accurate monthly inventories.
• Increase guest satisfaction through continuous improvement of product ambiance and service supported by employee development job-specific training and performance coaching.
• Ensure all operations are managed in compliance with company policies and procedures and in accordance with local state and federal laws and regulations (including ABC and health department requirements).
• Maintain and enforce procedures for the security of monies credit control and handling of financial transactions for Starlite.
• Guide and inspire exceptional team performance; mentor supervisors bartenders servers hosts and support staff within the Starlite operation.
• Build team capability knowledge and resources to meet both short- and long-term business objectives for Starlite.
• Mentor train and coach team members; oversee onboarding of new hires and track ongoing training and performance.
• Manage daily operational coverage workload and staffing for all Starlite service periods special events and buyouts.
• Enhance service standards sequence of service and operating procedures specific to Starlites concept and guest profile.
• Maintain accountability for Starlites P&L including revenue optimization cost control labor management and inventory management.
• Anticipate future guest trends in rooftop bars lounges and nightlife and align Starlites offerings accordingly (menus programming and experience).
• Perform other related duties as assigned.

Required Skills and Qualifications

• Has charisma excellent verbal and written communication skills.
• Excellent interpersonal and negotiation skills; able to thrive in a highly collaborative guest-focused team environment.
• Strong floor presence and guest engagement skills with the ability to confidently run the room in a maître d-style capacity.
• Strong hands-on organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines in a fast-paced high-volume setting.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills with the ability to motivate and develop a diverse team.
• Ability to adapt to the needs of the organization concept and employees.
• Ability to prioritize tasks and delegate effectively.
• Proficient with POS systems and advanced OpenTable experience.
• Food and Beverage managerial experience required.
• BirchStreet knowledge a plus.

Education and Experience

• 35 years of Food & Beverage management experience required.
• Lifestyle / luxury hotel or high-end bar/lounge experience required; opening experience a plus.
• California / San Francisco market experience preferred.

Physical Requirements

• While performing the duties of this job the employee is regularly required to bend push pull stand walk talk or hear.
• Frequently required to use hands to finger handle or feel objects or telephone.
• Long hours are sometimes required including evenings weekends and holidays.
• Medium work exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently or constantly to lift carry push pull or otherwise move objects.

Required Experience:

Manager