IT Service Desk Assistant
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Job Location:
Worcester, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
The IT Service Desk Assistant at Compass Realty Inc will be responsible for being the first point of contact for all technology-related issues within the organization. This role involves providing support to employees troubleshooting hardware and software issues managing IT requests and ensuring the efficient operation of IT systems.
Key Responsibilities:
- Serve as the first point of contact for internal IT support requests via phone email or ticketing system.
- Troubleshoot hardware software and network issues for employees.
- Install configure and maintain computer systems peripherals and software applications.
- Assist with user account setup password resets and access permissions.
- Document support requests track issues and escalate complex problems to senior IT staff.
- Monitor and maintain IT inventory including laptops desktops and mobile devices.
- Provide basic training and guidance to employees on IT tools and software.
- Support IT projects system updates and maintenance tasks as assigned.
- Ensure compliance with company IT policies and security protocols.
Requirements:
- Associates degree in Information Technology Computer Science or related field (preferred).
- Proven experience in IT support help desk or technical assistance role.
- Strong troubleshooting skills for hardware software and network issues.
- Familiarity with Windows and Mac operating systems Microsoft Office Suite and common IT tools.
- Knowledge of ticketing systems (e.g. Jira ServiceNow Zendesk) is a plus.
- Excellent communication and customer service skills.
- Ability to prioritize tasks and work independently in a fast-paced environment.
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
