Lead Commercial Overhead Door Technician

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6 500 globally we relentlessly focus on enabling innovation through the services we deliver while actively looking for new opportunities that will enable innovation for our clients businesses. Globally we manage over 320 million square feet of client portfolios across 30000+ locations in North America Europe Middle East Australia and Asia.

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SUMMARY

The Lead Commercial Overhead Door Technicianis a senior highly skilled technical role responsible for providing advanced hands-on service and technical leadership across the full scope of the commercial door and dock industry. This role is fully capable of independently performing all aspects of commercial door work including but not limited to overhead doors pedestrian doors dock leveler equipment truck restraints dock seals barrier gate arms sliding gates operators controlsAutomatic Door Openers Swing and Slide glass and aluminum doors revolving doors glazing building entry door systems and related mechanical and electrical systems.

In addition to executing the most complex service repair and installation work the Lead Commercial Door Technician acts as the primary technical authority and escalation point supporting Junior Commercial Overhead Door Technicians Senior Commercial Overhead Door Technicians and Commercial Door Service Technicians. The role ensures technical consistency quality safety and best practices across all door-related work within the region.

KEY DUTIES & RESPONSIBILITIES

• Independently performs advanced inspection preventative maintenance diagnostics repairs and installations across all commercial door systems including overhead and sectional doors pedestrian and building entry doors glass glazing and storefront systems dock levelers dock seals/shelters operators motors controls and automated systems.
• Leads and resolves complex high-risk or escalated service calls including emergency and mission-critical failures.
• Acts as the technical escalation point for all door-related roles providing hands-on troubleshooting support guidance and problem resolution.
• Supports and mentors Junior and Senior Technicians through on-the-job coaching skills transfer and best-practice guidance.
• Reviews work orders to determine scope materials sequencing and repair strategies ensuring compliance with manufacturer specifications and BGIS standards.
• Provides technical input into estimates scopes of work service planning and complex project execution.
• Assists Regional Operations Managers with technical assessments failure analysis and solution recommendations.
• Identifies system deficiencies and recommends long-term corrective actions upgrades or capital improvement opportunities.
• Ensures all work meets BGIS quality standards contract requirements and applicable codes and regulations.
• Demonstrates and promotes a strong environmental health and safety mindset by identifying hazards and proactively implementing corrective actions in alignment with corporate and legislated EHS requirements.
• Completes detailed service documentation including diagnostics corrective actions and recommendations within applicable service management systems.
• Communicates effectively with clients internal stakeholders and technicians to clearly explain technical issues solutions and risks.

Work Requirements

• Must be able to work shifts be on-call and be available to respond to emergencies.
• Must be willing to wear personal protective equipment and work in industrial and outdoor environments.

KNOWLEDGE & SKILLS

• Minimum Education: High school diploma required; formal trades training or certification strongly preferred.
• Experience: 7 years of progressive hands-on experience in the commercial door industry including overhead doors pedestrian doors and dock equipment.
• Demonstrated expert-level ability to maintain troubleshoot repair and install complex mechanical electrical and automated door and dock systems.
• Proven ability to lead complex troubleshooting efforts and support other technicians in resolving technical challenges.
• Strong understanding of manufacturer specifications safety standards and industry best practices.
• Excellent problem-solving communication and client-service skills.

Licenses and/or Professional Accreditation

• Valid Drivers license clean drivers abstract and clean criminal background check required.
• Canadian Door Institute (CDI) certification or equivalent strongly preferred.

At BGIS we believe that diversity and inclusion is a key business driver such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process please contact us at askHR. Upon request for accommodation we will consult with the applicant in question and provide or arrange for the provision of a suitable accommodation in a manner that takes into account the applicants accessibility needs due to disability.