Sr. Analyst Process and Communication
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Job Location:
Salt Lake, UT - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Posting End Date:
March 25 2026Employee Type:
Regular-Full timeUnion/Non:
This is a non-union positionWe are hiring a Sr Analyst Process and Communication to join our outstanding team in Salt Lake City Utah! As part of the Process and Communications team you will provide centralized support of Customer Care processes communication and related addition you will participate in all key functions that contribute to process efficiency and effective Customer Care operations.
What You Will Do:
Coordinate the Customer Care Process inbox triage follow up and engage supporting teams as necessary.
Oversee the intake and response to process clarifications updates and questions.
Assist with identifying and addressing communications needs to support Customer Care operations.
Analyze processes to identify trending progress and improvement opportunities.
Support preparation of process documentation huddle and related Customer Care training material as required.
Provide ad hoc support to Customer Care teams regarding processes communications and overall operational effectiveness.
Provide analysis on trends as they relate to Customer Care process.
Who You Are:
Post-secondary education in Business Communications or related field with 2-3 years of work-related experience.
Advanced communication skills including verbal written and presentation.
Familiarity with business process functions such as knowledge bases process maps and documentation.
Strong social skills with the ability to influence people.
Analytical approach with strong problem-solving skills.
Demonstrated initiative flexibility and reliability.
Experience in meticulous functions and advanced collaboration skills.
Ability to work with and provide support to a large number of team members in a diverse and multi-site environment.
Preferred:
Knowledge of major Customer Care processes functions and practices.
Previous experience with large scale communications.
SAP or Customer Information System knowledge considered an asset
Physical Requirements include but are not limited to:
Grasping kneeling light moderate lifting (objects up to 20 pounds) reaching above shoulder repetitive motion typing sitting standing visual requirement (able to see screens detect color coding read fine print) hearing requirement and the ability to work in tight spaces.
Mental Requirements (Both Field & Office) include but are not limited to:
Ability to: understand remember and apply oral and/or written instructions or other information understand complex problems and collaborate/explore alternative solutions organize thoughts and ideas into understandable terminology organize and prioritize work schedule on a short-term basis make decisions which have moderate impact on the immediate work unit and monitor impact outside this area understand and follow basic instructions and guidelines complete routine forms compose letters outlines memoranda and basic reports and communicate with individuals via telephone.
Benefits:
A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health dental insurance and disability
A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents providing flexibility and support during this important life event
Valuable retirement savings plans including a savings plan with company stock as an investment option
Paid time off/vacation/sick plus paid personal days off (depending on location) and paid holidays
An Employee and Family Assistance Program
A Wellness Program which focuses on supporting healthier employees by providing tools resources and opportunities to improve physical mental social and financial well-being
Enbridges FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays opt for a compressed workweek schedule and have flexible start and end times. Role requirements determine your eligibility for each option.
At this time Enbridge cannot transfer or sponsor a work visa or employment authorization for this position.
At Enbridge we are dedicated to our core value of are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals without regard to age race color national or ethnic origin religion sex sexual orientation gender identity or expression marital status family status veteran status Indigenous status disability or any other reason protected by federal state or local with disabilities can request accessible formats communication supports or other accessibility assistance by contacting .
Information For Applicants:
Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening including a criminal records check.
Required Experience:
Senior IC
Key Skills
- Six Sigma
- Continuous Improvement
- Lean
- Lean Six Sigma
- Process Improvement
- Business Analysis
- Visio
- Business Process Modeling
- Process Mapping
- Business requirements
- Process Management
- Sharepoint
