Customer Experience Representative
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a dynamic high energy self-starter who lives and breathes customer service. This candidate will be ready to support both event organizers and their participants and answer any questions they may have.
YOUR LIFE AT HAKU
Our state of the art stunning offices overlooking Biscayne Bay in Miami are home to a diverse thoughtful and dynamic group of passionate professionals. We love solving challenges fostering strong relationships with our customers creating innovative technology and winning together as a team - we think youll love it too.
As a Team Member Youll Be Eligible To Benefit From:
- Flexible PTO paid holidays
- Top-quality benefits package (Health Dental Vision STD LTD and Life Insurance)
- 401k with employer matching (after 90 days)
- Hybrid work model
- Parental Leave: paid parental leave for birthing and non-birthing parents (after 1 year)
- Professional Development Reimbursement (after 6 months)
- Monthly credit towards wellness activities (gym meal plans mental health costs)
- Free access to wellness subscriptions mental health and financial planning platforms
- Discounted rates for pet insurance and voluntary life insurance and exclusive employee discounts through Perkspot
- Company-paid parking in the heart of Brickell
- State-of-the-art Apple computer and accessories
- Wellness activities happy hours and company-wide fun events
- Top-of-the-line office facilities including an on-site gym and wellness center fully stocked kitchen and more
WHAT YOULL DO
Manage a portfolio of enterprise event organizations and monitor events success
Provide training on all haku products to new event organizers during the on-boarding process
Provide training to existing customers on any new features and products
Create an online support system and publish user guides and answers to frequently asked questions
Support participants with any registration or route questions or send to the appropriate event organizer
Work closely with event organizers on different ways to help them promote and market their events to more people using hakus social and marketing tools
Document customer feature requests and work closely with the development team to prioritize incoming requests
WHO YOU ARE
College education in Business Administration Marketing Communications Accounting or Finance preferred. Masters Degree preferred but not required.
Detail-oriented with excellent interpersonal presentation written and communication skills
Ability to learn understand and use technology
Efficient organized and can prioritize tasks
Proactive attitude with a passion to provide amazing service and support to every customer
Self-Starter with a great ability for problem-solving
Willingness to occasionally travel
1-2 Years of Customer Success Experience
MORE ABOUT HAKU
haku is an all-in-one technology platform for event management registration fundraising marketing and participant engagement. Purpose-built for endurance events and nonprofit organizations haku removes the frustration of rigid systems limited insights and manual processes by bringing everything together in one integrated solution.
Our customers include some of the most recognized organizations in sports and philanthropy such as the Marine Corps Marathon the Philadelphia Eagles the Bank of America Chicago Marathon the Big Sur Marathon Team in Training the Colon Cancer Coalition and many more.
We are proud to be a minority-owned business and an equal opportunity employer. We are committed to creating an inclusive workplace and providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or veteran status. Our vision is to foster a work environment where everyone feels welcome and empowered to succeed.
To learn more about haku visit .
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Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
haku - the endurance industry's top technology platform where organizations can grow their business, increase registration and create more powerful events. Let's Go.
