Principal Solutions Consultant (Payments)

About Forter

Forter is transitioning from a leader in fraud prevention to a comprehensive e-commerce optimisation platform and Payments is at the core of this strategic evolution. Join a high-momentum business unit that is now positioned for exponential growth. This role is a strategic leadership opportunity to define the future of commerce optimisation.

The Opportunity: A Builder-Operator to Drive a Strategic Business Unit

We are hiring a Principal Solutions Consultant (Payments) to sit within our Global Solutions Consulting Team. Reporting to the Manager Solutions Consulting this role will be responsible for translating hands-on expertise into commercial strategy guiding a fast-growing Payments Optimisation business and shaping how the industry defines success. You will be viewed as the go to payments expert for Forters new and existing business. You will optimise solutions and drive tangible outcomes for the business.

What Youll Be Doing:

• End-to-End Payments Expertise & GTM Partnership: Serve as the primary subject-matter expert for Forters payments solutions working with customers in the region to guide the full lifecycle of payments solutionsfrom strategically identifying opportunities through customer adoption. Partner closely with GTM teams to ensure prospects and customers fully understand the capabilities value and business outcomes enabled by Forters payments products.
• Regional Coverage: Based out of Shanghai this role will serve markets across APAC including China SEA ANZ & Japan.
• Cross-Functional Leadership & Product Stewardship: Act as the key connector between Sales Product Marketing and Engineering. Synthesise insights from the market customers and partners to inform product strategy and influence roadmap decisions. Ensure our payments offerings evolve in alignment with industry trends and merchant needs.
• External Payments Thought Leader: Represent Forter as a trusted authority on paymentseducating the market supporting merchants in navigating complex payments challenges and elevating Forters perspective at industry events advisory sessions and other external forums.

What Youll Need:

• A minimum of 10 years of experience in the payments industry with a deep nuanced understanding of the e-commerce ecosystem.
• Deep Fluency: Technical and business mastery of processes including card vaulting authorisation optimisation 3DS authentication processor routing and network tokenization.
• Language: High level of proficiency in English & Chinese with the confidence to present and collaborate effectively in English across regions including markets outside of China.
• Merchant-Side Experience (Highly Valued): Direct hands-on experience as a merchant payments and fraud person at major enterprises (e.g. a Microsoft Nordstrom or equivalent) is a strong indicator of relevant expertise.
• Executive-Level Communication & Consultative Selling: Exceptional ability to create and deliver compelling value-based presentations to senior business and technical audiences from C-level executives to engineering leads.
• A huge plus - Proven success in a Go-to-Market (GTM) leadership role or B2B customer-facing role.

Mindset & Attributes

• An Owners Mentality: A self-driven leader who takes full ownership of their domain thrives in a dynamic fast-paced environment and drives strategy through to execution.
• Intellectual Curiosity: A constant desire to learn and stay ahead of market trends coupled with the ability to translate those trends into actionable GTM strategies.
• High-Impact Presence: The ability to represent the company with credibility at the highest levels from industry keynotes to board-level presentations.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey businesses must make a critical decision: Can I trust this customer Answering this simple question accurately and instantly is powerfulit can accelerate revenue growth and strengthen a companys connection with its customers. How do we do it Forter was founded on the insight that its not about what is being purchased nor where but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customersensuring everyone gets the experience they deserve. Given that trust is central to how we operate Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. Were meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data Forter is a recipient of over 10 workplace and innovation awards including:

• Great Place to Work Certification ()
• Fortunes Best Workplaces in NYC (and2024)
• Forbes Cloud 100 ( and2024)
• #3 onFast Companys listof Most Innovative Finance Companies (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards New Partner Application Award (2023)
• Fintech Breakthrough Awards Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013 weve raised $525 million from investors such as Tiger Global Bessemer Sequoia Capital March Capital and Salesforce Ventures. Were on a mission to bring trust to global digital commerce so that companies like Nordstrom Priceline Instacart and ASOS can block fraud drive revenue and improve customer experience.

At Forter we believe unique people create unique ideas and valuable experience comes in many forms. So even if your background doesnt match everything we have listed in the job description we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives we grow together as humans and as a company.

Benefits:

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

At Forter we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development strengthens our culture and builds the relationships that help teams thrive.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

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