Lead IT Support Specialist

About Delinea:
Delinea is a pioneer in securing human and machine identities through intelligent centralized authorization empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence Delineas leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle across cloud and traditional infrastructure data SaaS applications and AI. It is the only platform that enables you to discover all identities including workforce IT administrator developers and machines assign appropriate access levels detect irregularities and respond to threats in real-time. With deployment in weeks not months 90% fewer resources to manage than the nearest competitor and a 99.995% uptime Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn X and YouTube.

Join our passionate global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership outstanding engineers and strategic investment from TPG. We value diversity innovation and a culture of respect and fairness. If youre ready to push boundaries and challenge the status quo in security we want to hear from you.

Apply today to help us achieve our mission.

Summary:

Our growing technology company seeks an experienced IT professional to join our elite team. We are looking for a self-motivated customer service-oriented Lead IT Support Specialist to provide internal technical support in an efficient and accurate manner serve as a senior escalation point for complex issues and deliver high-touch white-glove support to executive leadership. This role will partner closely with C-suite stakeholders ensuring a seamless and secure technology experience through professionalism discretion and urgency. You will advise project teams on technology needs while contributing to the stability maintenance and continuous improvement of our IT systems serving as a trusted front line and technical leader across the organization.

Ideally the right candidate will be based in the San Francisco CA metropolitan area. This position is not fully remote and requires regular in-office presence to support local operations. Hybrid flexibility may be available depending on business needs; however this role will have a higher expectation of in-office engagement.

What Youll Do:

Perform daily system monitoring verifying the integrity and availability of hardware server resources systems and key processes; review system and application logs to ensure operational stability.

Provide OS application hardware VoIP and collaboration support for on-site and remote users serving as a senior escalation point for complex issues.

Deliver high-touch white-glove technical support to executive leadership including proactive troubleshooting confidentiality and rapid response.

Provide advanced audio/video conferencing and meeting room support ensuring seamless executive meetings presentations and hybrid collaboration sessions.

Perform desktop/laptop hardware upgrades and manage hardware and software inventory lifecycle processes.

Ensure seamless employee onboarding and offboarding including account provisioning executive-level device preparation basic training and directory maintenance.

Create and maintain organized system documentation improve IT-related processes and contribute to project planning deployment maintenance and decommissioning of IT systems.

What Youll Need:

58 years of experience in IT support systems administration or a related technical role including direct executive-level support

Advanced hands-on hardware software and network troubleshooting experience across Windows and macOS environments

Strong experience supporting collaboration platforms including Microsoft Teams (including Teams Rooms) Zoom webinar platforms and executive audio/video conferencing systems

Demonstrated ability to provide white-glove high-touch support to senior leadership with professionalism discretion and urgency

Experience with VoIP systems VDI environments (e.g. Windows 365) and enterprise workstation platforms (Dell Lenovo Surface and Apple devices)

Familiarity with virtualization technologies such as VMware Workstation or Hyper-V

Working knowledge of PowerShell scripting Windows task scheduling and backup/recovery methodologies

Experience with Help Desk service management platforms (e.g. Zendesk JSM ServiceNow)

Strong understanding of remote access technologies and modern endpoint management concepts

Willingness to respond to critical incidents or executive support needs outside standard business hours

Relevant certifications such as A Network Server MCP or equivalent experience preferred

Exceptional interpersonal written and verbal communication skills with a polished executive presence

Highly self-motivated detail-oriented and capable of prioritizing effectively in high-pressure environments

Why work at Delinea

• Were passionate problem-solvers helping the worlds largest organizations protect what matters most: their human and machine identities.

• We invest in people who are smart self-motivated and collaborative.

• What we offer in return is meaningful work a culture of innovation and great career progression.

At Delinea our core values are STRONG and guide our behaviors and success:

• Spirited - We bring energy and passion to everything we do

• Trust - We act with integrity and deliver on our commitments

• Respect - We listen value different perspectives and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions and our process for hiring evaluating and promoting employees helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries a meaningful bonus program and excellent benefits including healthcare insurance as well as pension/retirement matching comprehensive life insurance an employee assistance program time off plans and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Upon conditional offer of employment candidates are required to complete comprehensive criminal background check verification of education and verification of employment per employment addition all publicly posted social media sites may be reviewed.

Required Experience:

IC