ProServe Area Delivery Leader Engagement Management, AWS Industries
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Amazon Web Services Professional Services (ProServe) Industry team is seeking an experienced ProServe Area Delivery Leader (PADL) with global responsibility for our Engagement Management capability. This senior leadership role will have responsibility for building scaling and evolving the ProServe Industry Engagement Management capability. The PADL-EM will have responsibility for all Engagement Management delivery activities globally ensuring optimal support while maximizing team utilization and revenue performance. Youll report to the Geo Delivery Leader serving as a strategic advisor to customers partners and internal AWS teams.
As a PADL-EM you will coach manage and guide our Engagement Management - Delivery Practice Managers (DPMs) and their teams to ensure they are providing best in class Engagement Management to our customers. Routinely engaging with C-level executives within our customers you will be responsible for ensuring Area SDTs work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. PADLs primarily drive their teams to partner with ProServe Account Executives to identify understand and define business outcomes for customers by building trust identifying applicable AWS Professional Services offerings and successfully executing SOWs.
Your experience gained leading teams within the technology sector will equip you with the ability to optimize team growth and performance through implementing tailored people development plans ensuring Area SDTs are aligned to customer needs and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams you will cultivate strong customer Amazon Global Sales (AGS) and ProServe team relationships which enables exceptional business performance. PADLs success is primarily measured through the Area P&L by delivering customer engagements on time within budget and exceeding customer expectations (CSAT).
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices which cover a variety of solutions technologies and industries.
Key job responsibilities
As an experienced Professional Services Delivery Leader you will be responsible for:
Leading and managing the Area Shared Delivery Team overseeing Delivery Practice Managers (DPMs) and their teams
Ensuring delivery of best-in-class solutions for customers and partners meeting and exceeding satisfaction targets
Driving business development initiatives and provide portfolio guidance and oversight
Collaborating with Delivery Consultants Engagement Managers Account Executives and partners to identify and define customer business outcomes
Managing the Area P&L optimizing team growth performance and utilization ensuring on-time and within-budget delivery of customer engagements
Serving as an escalation point for Sales and Delivery teams engaging in pre-sales in-flight projects and post-implementation reviews
Driving quality and productivity initiatives to exceed customer satisfaction targets
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 10 years of IT and/or Management Consulting or 5 years of people leadership experience
- Bachelors degree in Computer Science Math or a related field
- Experience leading cloud transformation projects
- Experience building and leading IT Consulting delivery teams of Engagement Managers with global Fortune 500 companies
- Experience in any of the industries such as Health Care & Life Sciences Telecommunications Financial Services (Banking/Insurance) Automotive and Manufacturing Energy Media & Entertainment Gaming and Sports
- Experience in financial modeling P&L management or analysis
- Experience building and maintaining C-level client relationships
- Advanced technology degree ond/or Project Management Professional (PMP) (e.g. Solutions Architect Professional DevOps Engineer Professional) preferred
- Understanding of AWS services architectures and best practices experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Experience developing agentic and AI solutions across multiple lines of businesses and customers to scale delivery productivity and quality through global mechanisms
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As a PADL-EM you will coach manage and guide our Engagement Management - Delivery Practice Managers (DPMs) and their teams to ensure they are providing best in class Engagement Management to our customers. Routinely engaging with C-level executives within our customers you will be responsible for ensuring Area SDTs work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. PADLs primarily drive their teams to partner with ProServe Account Executives to identify understand and define business outcomes for customers by building trust identifying applicable AWS Professional Services offerings and successfully executing SOWs.
Your experience gained leading teams within the technology sector will equip you with the ability to optimize team growth and performance through implementing tailored people development plans ensuring Area SDTs are aligned to customer needs and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams you will cultivate strong customer Amazon Global Sales (AGS) and ProServe team relationships which enables exceptional business performance. PADLs success is primarily measured through the Area P&L by delivering customer engagements on time within budget and exceeding customer expectations (CSAT).
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices which cover a variety of solutions technologies and industries.
Key job responsibilities
As an experienced Professional Services Delivery Leader you will be responsible for:
Leading and managing the Area Shared Delivery Team overseeing Delivery Practice Managers (DPMs) and their teams
Ensuring delivery of best-in-class solutions for customers and partners meeting and exceeding satisfaction targets
Driving business development initiatives and provide portfolio guidance and oversight
Collaborating with Delivery Consultants Engagement Managers Account Executives and partners to identify and define customer business outcomes
Managing the Area P&L optimizing team growth performance and utilization ensuring on-time and within-budget delivery of customer engagements
Serving as an escalation point for Sales and Delivery teams engaging in pre-sales in-flight projects and post-implementation reviews
Driving quality and productivity initiatives to exceed customer satisfaction targets
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 10 years of IT and/or Management Consulting or 5 years of people leadership experience
- Bachelors degree in Computer Science Math or a related field
- Experience leading cloud transformation projects
- Experience building and leading IT Consulting delivery teams of Engagement Managers with global Fortune 500 companies
- Experience in any of the industries such as Health Care & Life Sciences Telecommunications Financial Services (Banking/Insurance) Automotive and Manufacturing Energy Media & Entertainment Gaming and Sports
- Experience in financial modeling P&L management or analysis
- Experience building and maintaining C-level client relationships
- Advanced technology degree ond/or Project Management Professional (PMP) (e.g. Solutions Architect Professional DevOps Engineer Professional) preferred
- Understanding of AWS services architectures and best practices experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Experience developing agentic and AI solutions across multiple lines of businesses and customers to scale delivery productivity and quality through global mechanisms
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA San Francisco - 231200.00 - 312800.00 USD annually
USA IL Chicago - 201000.00 - 272000.00 USD annually
USA NY New York - 221100.00 - 299200.00 USD annually
USA TX Austin - 201000.00 - 272000.00 USD annually
USA TX Dallas - 201000.00 - 272000.00 USD annually
USA VA Arlington - 201000.00 - 272000.00 USD annually
USA VA Herndon - 201000.00 - 272000.00 USD annually
USA WA Seattle - 201000.00 - 272000.00 USD annually
Key Skills
- Forklift
- Customer Service
- Organizational skills
- Basic Math
- Dealership Experience
- Laundry
- SyteLine
- Warehouse Experience
- Dispatching
- Personal Injury Law
- Translation
- Project Coordination
About Company
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