Customer Service Representative
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Job Summary
About Us
At Splendwereon a mission to fundamentally change the way people own andoperatea vehicle. With a strategic focus on Rideshare we provide our customers straight forward no strings attached access to vehicle ownership.
But wearentjust about vehicleownership; We are also fast-tracking the transition to green mobility and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About the role
As our Customer Service Representative you will act as the first point of contact betweenSplendand our current and potential customersinAustralia and theUnited aphone-based rolelocatedatour London officein which youwillbe responsible forsupporting our customer facing teamsandthe hubs acrossAustralia and the UnitedKingdomby resolving any queries or enquiriesina isan exciting time to be joining us and would suit someone passionate about Customer Service.
What youll be doing
- Working to manage customer interaction queries issues questions and complaints.
- Ensuring all interactions are managed in our CRM system and ensuring all communications are noted and updated after each interaction.
- Contacting customers proactively and reactively to help manage their vehicle servicing times prior to due date.
- Building sustainable relationships and engaging customers by going the extra mile.
- Working to meet personal and team qualitative and quantitative targets.
- Follow all compliance measures and provide accurate response both verbally and written.
- Keep accurate record keeping in CRM (Zoho)
- Collaborate with relevant departments to provide a positive solution to the customer.
- Be a team player and add value to the Splend daily.
What youll bring
- Minimum1years experiencein a customer service position
- Be a natural problem solver
- Have superb communication skills both written and verbal
- Be tech savvy and quick pick-up new systems with ease
- Naturally wanting to offer a best-in-class customer experience
- Present a cheerful positive manner and show a willingness to help our customers
- Strong customer service focus and commitment to excellence
- Effective time management and organisation skills
- Experience using Zoho (preferable)
Our benefits
Splend is a dynamic growth company driven a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact. Our current benefits package includes:
- Performance-Based Bonus with rewards tied to your impact
- 5additionaldays of flexi leave to recharge
- 5 fully paid sick days per year
- Wellbeing Support with access to confidential counselling through our EAP
- Access to our dedicated platform to support career growth
- Health insurance and a monthly wellness allowance
At Splend we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race gender age sexual orientation religion and ability seeking diverse perspectives to drive us forward.
When you apply let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Change the way you own your rideshare vehicle for good with Splend. All-Inclusive vehicle packages for your Uber journey, in one easy weekly payment.
