Head of Corporate Service Management

Summary

Salary: Competitive plus comprehensive benefits package

Grade: 4

Reporting Line: Technology Services Director

Contract Type: 12 Month Fixed Term Contract

Location: London

Closing Date: 13 May 2026

What to expect

As Head of Corporate Service Management you will play a pivotal leadership role within our Technology Services function shaping and delivering a strategic Service Management capability that ensures service stability performance excellence and strong customer outcomes.

You will be responsible for defining and executing a Service Management strategy aligned with organisational objectives ensuring services are efficient resilient and cost-effective. Working closely with senior stakeholders across the business you will influence decision-making lead complex escalations and drive continuous improvement across multi-supplier environments.

What youll do

• Set and lead the Corporate Service Management strategy ensuring services are efficient resilient customerfocused and aligned to business objectives while driving continuous improvement and innovation.
• Provide strong visible leadership to the Corporate Service Management team building a culture of accountability collaboration high performance and continuous development.
• Own service performance and operational excellence by establishing and monitoring SLAs KPIs and service standards analysing performance data and driving improvement across multisupplier environments.
• Act as the senior escalation and engagement lead partnering with executives Postmasters suppliers and key stakeholders to manage service performance resolve complex issues and maintain alignment on priorities.
• Ensure robust governance risk and financial control by overseeing budgets resource allocation business continuity service readiness and programme support to deliver highquality costeffective services.
• This role offers a significant opportunity to lead high-performing teams manage a substantial budget and provide senior oversight of critical services and programmes that directly support Postmasters colleagues and partners. You will be a visible trusted leader embedding best practice governance risk management and financial control while championing innovation and operational excellence.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed to help us achieve our ambitious goals. Beyond a competitive salary we offer a comprehensive benefits package that includes:

• 27.5 days annual leave (rising to 30 after 2 years) plus bank holidays
• Up to 18% on target bonus opportunity
• Annual car allowance
• Generous pension scheme with minimum 9% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses mentoring apprenticeships and development programmes
• Access to our benefits platform for exclusive discounts & savings

What youll need to succeed

• Proven experience setting and leading Service Management strategy within a complex organisation with the ability to align services to business priorities while driving efficiency resilience and continuous improvement.
• Strong people leadership capability with experience leading and developing highperforming teams fostering accountability collaboration and a culture of continuous development.
• Deep expertise in service performance and operational excellence including the ownership of SLAs KPIs and service standards and the ability to use insight and data to drive meaningful improvement across multisupplier environments.
• Exceptional stakeholder management and influencing skills with experience operating at senior levels managing complex escalations and building effective relationships with executives Postmasters partners and suppliers.
• Robust commercial financial and governance experience including budget ownership risk management business continuity and service readiness ensuring highquality outcomes are delivered costeffectively and sustainably.

About us

At Post Office Ltd were proud to be at the heart of communities across the UK upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day from parcels and banking to identity and government services. While we continue to evolve with digital innovation our commitment to personal face-to-face service remains core to who we are.

Our journey is one of reflection growth and meaningful change. Were looking for people who think differently. Those with resilience purpose and a deep sense of responsibility to our postmasters partners and the communities they serve.

If youre driven by the chance to make a real impact and help shape a future built on progress and integrity wed love to hear from you. For more details visit

Application Guidance

Our commitment to embracing diversity extends beyond just words. While weve outlined key skills above we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description please contact

Were thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately were unable to provide individual feedback on all submissions.