Premier Service Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Some careers open more doors than others.
If youre looking for a career that will unlock new opportunities join HSBC and experience the possibilities. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further.
Business Descriptor:
International Wealth and Premier Banking (IWPB) provides a leading premium proposition through Premier Banking and together with our Global Private Bank are present across the worlds most important markets booking centres and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. HSBC Global Private Banking helps high net worth and ultra-high net worth clients manage grow and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world plan for future with wealth and succession planning manage their portfolio with tailored solutions and find the right support for their philanthropy.
Role Purpose
As a Premier Service Manager (PSM) youll deliver exceptional service and support to our Premier Relationship Managers (PRMs) and their elite client base. Youll play a pivotal role in enhancing customer loyalty supporting sales targets and ensuring operational excellence in a highly competitive market.
Key Responsibilities:
Client Service & Support:
- Provide high-quality sales and service support to PRMs including appointment scheduling client enquiries and event organization.
- Manage all processing related to the Wealth Management System and back-office functions for Premier clients.
- Ensure timely and accurate handling of client requests aiming for first-contact resolution.
Operational Excellence:
- Ensure all processes comply with HSBC policies regulatory requirements and internal controls.
- Maintain 100% accuracy in KYC and documentation for new accounts and transactions.
- Proactively identify and escalate operational risks and compliance issues.
Collaboration & Teamwork:
- Work closely with branch teams call centers and support functions to deliver a seamless client experience.
- Act as a guide and mentor to other PSMs and team members on service and operational matters.
- Step in as Acting Customer Service Manager/Desk Branch Manager in their absence.
Risk & Compliance:
- Adhere to AML Sanctions and regulatory guidelines.
- Remain vigilant for unusual activities and promptly report any concerns.
- Complete all mandatory compliance training within required timeframes.
What Were Looking For
Experience:
- Minimum 3 years in banking or financial services with strong knowledge of banking products systems and processes.
- Proven track record in customer service and sales support.
Skills:
- Excellent communication organizational and problem-solving skills.
- Strong business focus and customer orientation.
- Ability to work effectively in a team and manage multiple priorities.
Qualifications:
- Bachelors degree required; postgraduate qualification is a plus.
Additional Information
- Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment as required.
HSBC is committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited India
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.
