Product Development Analyst (Web and Mobile)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
You will support the product strategy and execution for Singapore Airlines ecommerce platforms driving AI-enhanced experiences and customer journeys. This role involves collaborating cross-functionally with technology marketing analytics and vendors using Agile methodologies.
Key Responsibilities include:
- Support ecommerce product roadmap development and feature prioritization based on business impact and customer insights
- Collaborate with cross-functional teams (engineering design analytics vendors) to deliver product solutions
- Contribute to AI-enhanced features (personalization agentic commerce intelligent search)
- Work with UI/UX on user research competitive analysis and usability testing
- Write and groom user stories managing UAT and production releases
- Monitor KPIs and leverage analytics/experimentation platforms for data-driven decisions
- Design use cases for new features/initiatives supporting revenue growth and user engagement
- Ensure compliance with data protection laws (PDPA GDPR) payment security standards (PCI-DSS) and website accessibility standards (WCAG 2.1 AA)
- Monitor web/app performance and customer feedback; coordinate issue resolution
- Support stakeholder engagement vendor coordination and secure integrations with booking/loyalty/payment systems
Requirements
Essential:
- A degree in any discipline
- Exposure to or interest in AI or machine learning Large Language Models (LLM)-powered products or NLP (academic/internship/professional experience welcomed)
- Understanding of ecommerce trends and digital product development
- Familiarity with Agile/Scrum; PSPO certification a plus
- Strong communication interpersonal planning and organizational skills
- Self-driven meticulous and eager to learn
Preferred:
- At least 2 years experience in ecommerce digital product management or AI/ML product roles
- Experience or interest in genAI chatbots or AI-powered customer experiences
- Familiarity with API basics and web/app integration concepts
- Experience with A/B testing experimentation frameworks and continuous optimization
- Exposure to analytics tools (GA4 Splunk)
- Interest in SEO/AEO optimization structured data accessibility
We thank all candidates for your interest in Singapore Airlines and regret that only shortlisted candidates will be notified.
Required Experience:
IC
Key Skills
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About Company
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