Lead Desktop Support Analyst
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the Role
Sellers Dorsey is seeking a new Lead Desktop Support Analyst who will be responsible for assisting the IT Infrastructure Manager in building and maintaining Sellers Dorseys infrastructure and helps facilitate the efficient day-to-day administration and management of M365. This role is expected to be the backup leader for the IT Infrastructure Manager.
Key Responsibilities
1- Administration & Support:
- M365:MS Entra-ID Intune and Intune deployments Global Secure Access Windows Administration
- Cisco Duo
- Ninja One
- Helpdesk ticket management and support
- MAC Administration
- SharePoint Role based access control
- Cisco Meraki Administration
2- Compliance Troubleshooting and Security:
- Assist the IT Infrastructure Manager with all compliance duties related to SOC 2 HITRUST and HIPAA.
- Troubleshoot technical issues related to deployments infrastructure and application performance.
- Implement security best practices within M365 environment.
3- Asset Management:
- Maintain inventory of all Sellers Dorsey company assets.
4- Team Collaboration:
- Work closely with IT teams stakeholders and external vendors to deliver support and services to Sellers Dorsey and its customers and partners.
Key Qualifications
- Bachelors degree in Computer Science and 5 years of related experience.
- CISSP CISM AZ-500 SC-300 SC-200 certifications preferred.
- M365: Must have a deep understanding of M365 and deployment tools such as Ninja One and Intune.
- Helpdesk: Must be proficient in Fresh Service or similar ticketing system tools.
- Multi-factor Authentication: Must be familiar with MFA deployments on mobile devices and laptops. Experience with Duo is a plus.
- Programming Languages: Proficiency in scripting languages like Python and PowerShell a plus.
Compensation & Benefits
The anticipated salary range for candidates is $90000/year to up to $115000/year. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job the type of years and experience within the industry the candidates education and the candidates market location. Typically candidates are not hired near the top of the range and compensation decisions are made based upon Sellers Dorseys Total Compensation Policies & Guidelines. The successful candidate will also be eligible to participate in our annual Corporate Incentive Plan (CIP) that can range to up to9% of annual salary.
Provided they meet all eligibility requirements under the applicable plan documents the successful candidate (and their eligible dependents) will be eligible to enroll in group healthcare plans that offer medical dental and vision and for insurance plans offering short term disability long term disability and basic life. Employees are also able to enroll in Sellers Dorseys 401k plan provided they meet plan requirements. Sellers Dorsey offers a Flexible Time Off that allows employees to use what they need. Additionally we offer 10 paid holidays throughout the calendar year paid time off for qualifying medical leave and up to 12 weeks of combined paid parental and bonding leave. The foregoing benefits and paid time off including an employees eligibility therefore will be controlled by applicable plan documents and Sellers Dorsey policy.
This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
Sellers Dorsey is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state or local law.
If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Sellers Dorsey maintains a Drug-Free workplace.
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
About Sellers Dorsey Sellers Dorsey is a leading and fast-growing national healthcare consulting firm specializing in Medicaid financing, policy, and operations. We deliver impactful outcomes for our clients with a combination of technical expertise and deep understanding of public po ... View more
