POS Hardware Support Engineer

Hicksville, OH - USA

Monthly Salary: Not Disclosed

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

Volcora is a provider of POS hardware and retail technology solutions supporting partners and customers across multiple markets. Our product lineup includes POS terminals printers peripherals and related hardware with a strong focus on quality reliability and service.

We are seeking a hands-on POS Hardware Support Engineer to support testing diagnostics repairs refurbishment and quality assurance across Volcoras hardware products. This role works closely with fulfillment support sales and product teams to ensure high hardware quality efficient issue resolution and continuous product improvement.

Tasks

Hardware Testing Repair & Refurbishment (50%)

Perform testing and diagnostics on POS terminals printers and peripherals
Repair refurbish and re-test returned units to meet resale or redeployment standards
Identify root causes of hardware failures and recurring issues

Quality Assurance & Fulfillment Support

Work with the fulfillment team to perform QA spot checks on inbound shipments and outbound orders
Verify configurations accessories and packaging accuracy prior to shipment

RMA & Asset Management

Manage return units (RMA) to ensure they are properly categorized tracked tested and documented
Maintain clear records of repair status test results and refurbishment outcomes

Technical Support & Cross-Team Assistance

Assist L1 technical support with hardware-related troubleshooting and escalations
Support ad-hoc technical requests from internal teams
Assist the sales team with technical pre-sales questions and customer calls when needed

Documentation & Continuous Improvement

Write and maintain technical documentation repair guides and internal SOPs
Provide technical feedback to help improve Volcora products from a reliability and serviceability perspective

On-Site Support (As Needed)

Perform on-site repairs replacements or deliveries when required

Requirements

24 years of experience in hardware repair POS systems IT support or similar roles
Hands-on experience diagnosing and repairing POS terminals printers and peripherals
Strong understanding of PC hardware peripherals and basic networking
Experience with Windows and/or Android-based systems
Strong attention to detail and documentation
Ability to work independently and manage multiple tasks

Nice to Have

Experience with retail or hospitality POS environments
Familiarity with RMA and refurbishment workflows
Basic board-level troubleshooting or soldering experience
Customer-facing or field service experience
Mandarin Speaking is a plus