Director, IT End User Services

Skills & Experience:

Required:

• Experience operating in a global matrixed organization.
• Proven experience leading enterprisescale End User Services / EUC or IT Operations teams.
• Strong expertise in Microsoft 365 and SharePoint service delivery and support.
• Experience with AV/VC platforms meeting room technologies and collaboration environments.
• Demonstrated ownership of hardware asset lifecycle management in a large organization.
• Experience leading field IT or deskside support teams across multiple locations.
• Strong vendor management financial management and service governance capabilities.
• Ability to translate business needs into scalable usercentric technology services.

Preferred:

• Familiarity with ITILaligned service management practices.
• Experience driving digital workplace transformation or modernization initiatives.
• Strong change management and stakeholder communication skills.
  

Moving forward together

Were committed to building a diverse inclusive and respectful workplace where everyone feels they belong can bring themselves and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by law.

We want our people to be energized and empowered to drive sustainable impact. So our focus is on a values-inspired culture that unlocks brilliance through belonging connection and innovation.

And were not just talking about it; were doing it. Were reskilling our people leveraging transferable skills and supporting the transition of our workforce to become experts in todays low carbon energy infrastructure and technology.

Whatever your ambition theres a path for you here. And theres no barrier to your potential career success. Join us to broaden your horizons explore diverse opportunities and be part of delivering sustainable change.

Building on our past. Ready for the future

Worley is a global professional services company of energy chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. Were bridging two worlds moving towards more sustainable energy sources while helping to provide the energy chemicals and resources needed now.

Role Summary
The Director IT End User Services is accountable for the global strategy delivery and continuous improvement of enduser technology services. This role ensures employees have a secure reliable and productive digital workplace experience across collaboration platforms enduser hardware and onsite IT support.

The Director leads teams and partners responsible for Microsoft 365 and SharePoint support audiovisual and videoconferencing services file and print services device/hardware asset lifecycle management and field/deskside IT support balancing operational excellence with user experience cost efficiency and risk management.

Key Responsibilities:
Strategy & Leadership

• Define and own the End User Services strategy aligned with business priorities digital workplace standards and IT service management practices.
• Lead mentor and develop global End User Services and Field IT teams fostering a culture of accountability customer focus and continuous improvement.
• Act as a senior stakeholder and escalation point for enduser technology issues impacting productivity or business operations.
• Partner with Cybersecurity Infrastructure and Applications teams to ensure cohesive and secure enduser solutions.

Microsoft 365 & SharePoint Services

• Oversee operational support adoption and optimization of Microsoft 365 services including Outlook Teams OneDrive and SharePoint.
• Ensure SharePoint platforms are stable governed and aligned with collaboration content management and information lifecycle standards.
• Drive service improvements automation and user enablement to increase platform value and reduce support demand.

AV / Video Conferencing Services

• Own enterprise AV and VC standards for meeting rooms collaboration spaces and executive environments.
• Ensure reliable highquality conferencing experiences across locations including vendor performance and lifecycle planning.

File & Print Services

• Manage enterprise file services and printing solutions ensuring availability security and cost efficiency.
• Drive modernization initiatives such as print rationalization cloudbased file services and data lifecycle controls.

Hardware Asset Lifecycle Management

• Own the endtoend lifecycle of enduser hardware including laptops desktops peripherals mobile devices and accessories.
• Ensure asset standards procurement alignment refresh cycles disposal and compliance with financial and security requirements.
• Leverage asset data to optimize cost reduce risk and support sustainability objectives.

Field IT & DeskSide Support

• Oversee global field IT and deskside support models ensuring consistent service levels across offices sites and regions.
• Define support standards and escalation paths.
• Drive improvements in firsttime resolution user satisfaction and operational efficiency.

Service Management & Performance

• Establish and monitor KPIs SLAs and experience metrics for all End User Services.
• Own incident problem and service improvement initiatives related to enduser technology.
• Ensure services are auditable documented and aligned with ITSM practices.

Vendor & Financial Management

• Manage strategic vendors and partners supporting End User Services.
• Lead performance reviews and demand forecasting.