Tenant Experience Coordinator

Madison, OH - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Four dynamic integrated companies make up the Transwestern enterprise giving us the perspective to think broadly deeply and creatively about commercial real estate. Clients and investors rely on us for expertise that spans institutional and opportunistic investment development hospitality and brokerage and asset services. Our award-winning collaborative culture empowers team members with resources and independence to work across boundaries in pursuit of innovative solutions reinforcing a reputation for service excellence that translates to measurable results. Through offices nationwide and alliance partners around the globe we positively impact the built environment and our communities while fostering a work climate that champions career vitality for all. Learn more at and @Transwestern.

Part of the Transwestern companies Transwestern Real Estate Services (TRS) strives to add value for investors owners and occupiers across all commercial property types. Fueled by a holistic perspective of the real estate life cycle agility and creativity are hallmarks of our approach while vast national resources and sound market intelligence underpin customized recommendations and property solutions.

Transwestern is built on a common purpose - Empowering Good People to do Extraordinary Things Together. We are committed to the hiring of smart passionate hard-working people who understand the benefits of both collaboration and independence.

POSITION SUMMARY:

The TENANT EXPERIENCE

Serve as central point of contact for programming in the Reserve Lounge assembly areas public common areas and retail experience.
Coordinate and present event ideas/calendars to office tower management staff; create budget for tenant events and other programming in amenities areas; managements goal is to have weekly events ranging from an audience of 50-2500 people.
Leverage your knowledge and passion for event planning and community building to create memorable experiences for our office tenants.
You will be our go to person for all things wellness relaxation fun and recreation.
Work collaboratively with the Management team to ensure customer service excellence and deliver our brand promise.
Work to achieve beyond exceed satisfaction ratings. Responsible for the execution of events within the budget.
Maintain calendar of tenant birthdays anniversaries life events and execute gift programs.
Maintain relationships with the community and various organizations to seize opportunities for appropriate programming; procure vendors equipment and giveaways for events/programs such as caterers live entertainment fitness instructors etc.
Assist with seasonal programming and décor as required.
Maintain accurate information on directories and other building publications.
Order supplies for amenities areas as approved by property management.
Maintain Conference Center schedule assist users with understanding of various options available and document feedback monitor cleaning (i.e. carpets etc.) AV equipment furniture etc.
Communicate room set-ups to building engineers/porters and ensure that they are completed per the clients instructions; monitor meetings for no-shows and cancelations and communicate accordingly.
Create advertisements for tenant events and other programming for various media platforms (electronic directory email print other signage).
Attend relevant community meetings to stay current with market happenings Send weekly update emails to tenants as well as monthly newsletters Coordinate and executed the tenant move-in move-out program.
Maintain Social Media Accounts for the Building.

REQUIREMENTS:

Preferably a bachelors degree in Marketing Graphic Design Event Management and/or Hospitality Focus
Entry level to three years experience in hospitality event coordination marketing or related field is desirable
Professional demeanor and appearance Excellent people customer service and communication skills
Flexible and adaptable to shifting priorities Strong organizational skills and the ability to multi-task
Tech Savvy
Proficient in Microsoft Office Suite Canva Facebook Instagram Twitter Google Drive Gmail iOs technology
Ability to learn new tech programs quickly
Self-motivated
Able to think quickly and efficiently when confronted with a client request and anticipate the needs of others

$60000 salary with 10% bonus Merit based

WORK SHIFT:

LOCATION:

Chicago IL

This is a dynamic on-site rolethat places you at the heart of the action. As a result an essential function of this position is working on-site. Remote or hybrid options are not available. Being on property allows you to build strong relationships with clients and tenants respond in real time and make a visible impact every day.

ABOUT US

Transwesterns Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace inclusion not only as the right thing to do but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone.

Different backgrounds life experiences and cultures shape our individual perspectives and ultimately generate the best results for our clients. Strategic human capital planning combined with development initiatives foster a work environment that celebrates uniqueness and champions the achievements attained through collaboration.

Please note that all candidates selected for an offer of employment are subject to pre-employment background checks which may include but are not limited to based on the role for which they have been selected: criminal history education verification social media review motor vehicle records credit history and professional license addition your employment with Transwestern is subject to successfully passing a drug screen check prior to your starting with the Company along with satisfactory references.

We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have your story. We want to hear it. We encourage you to apply today so that you may become a part of the Transwestern story.

Required Experience:

POSITION SUMMARY:

The TENANT EXPERIENCE

Serve as central point of contact for programming in the Reserve Lounge assembly areas public common areas and retail experience.
Coordinate and present event ideas/calendars to office tower management staff; create budget for tenant events and other programming in amenities areas; managements goal is to have weekly events ranging from an audience of 50-2500 people.
Leverage your knowledge and passion for event planning and community building to create memorable experiences for our office tenants.
You will be our go to person for all things wellness relaxation fun and recreation.
Work collaboratively with the Management team to ensure customer service excellence and deliver our brand promise.
Work to achieve beyond exceed satisfaction ratings. Responsible for the execution of events within the budget.
Maintain calendar of tenant birthdays anniversaries life events and execute gift programs.
Maintain relationships with the community and various organizations to seize opportunities for appropriate programming; procure vendors equipment and giveaways for events/programs such as caterers live entertainment fitness instructors etc.
Assist with seasonal programming and décor as required.
Maintain accurate information on directories and other building publications.
Order supplies for amenities areas as approved by property management.
Maintain Conference Center schedule assist users with understanding of various options available and document feedback monitor cleaning (i.e. carpets etc.) AV equipment furniture etc.
Communicate room set-ups to building engineers/porters and ensure that they are completed per the clients instructions; monitor meetings for no-shows and cancelations and communicate accordingly.
Create advertisements for tenant events and other programming for various media platforms (electronic directory email print other signage).
Attend relevant community meetings to stay current with market happenings Send weekly update emails to tenants as well as monthly newsletters Coordinate and executed the tenant move-in move-out program.
Maintain Social Media Accounts for the Building.

REQUIREMENTS:

Preferably a bachelors degree in Marketing Graphic Design Event Management and/or Hospitality Focus
Entry level to three years experience in hospitality event coordination marketing or related field is desirable
Professional demeanor and appearance Excellent people customer service and communication skills
Flexible and adaptable to shifting priorities Strong organizational skills and the ability to multi-task
Tech Savvy
Proficient in Microsoft Office Suite Canva Facebook Instagram Twitter Google Drive Gmail iOs technology
Ability to learn new tech programs quickly
Self-motivated
Able to think quickly and efficiently when confronted with a client request and anticipate the needs of others

$60000 salary with 10% bonus Merit based

WORK SHIFT:

LOCATION:

Chicago IL

ABOUT US

Required Experience:

Key Skills

Computer Science
user experience
User Interface
SME
CSS
Interaction Design
Windows
Android
Usability Studies
Visual Design
HTML
User Research
JavaScript
Web Services
Wireframes

Apply Now

About Company

Transwestern

Transwestern is a commercial real estate company that provides services in real estate development, agency leasing, commercial property management, capital investment, market reports, and more. We have many properties for lease from retail, healthcare, industrial and office space for ... View more

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