CoPilot Administrator

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The Microsoft 365 Copilot Administrator is responsible for the setup governance and continuous improvement of Microsoft 365 Copilot across the organisation. This role acts as the technical and governance owner for Copilot ensuring the capability is configured correctly aligned to data protection standards and delivering measurable productivity benefits. Working closely with Strategy and Transformation IT Information Security Risk and business teams the Copilot Administrator enables safe adoption and ongoing optimisation.

Copilot Configuration & Platform Management

• Configure and manage Microsoft 365 Copilot settings within the Microsoft 365 Admin Centre

• Manage Copilot licensing access and feature availability across user groups

• Ensure prerequisite Microsoft 365 services (Teams SharePoint OneDrive Exchange) are correctly configured to support Copilot functionality

• Manage API connectors and integration points used by Copilot

• Engineer automation and telemetry collection using PowerShell and Graph API for AI operational insights.

• Integrate Copilot activity logs with SOC/SIEM tooling in collaboration with Security Operations.

• Implement platform performance monitoring cost optimisation and reliability controls.

Data Governance Security & Compliance

• Conduct data readiness and security assessments prior to Copilot deployment and expansion

• Implement and manage sensitivity labels retention policies and data classification using Microsoft Purview

• Configure and maintain Data Loss Prevention (DLP) policies relevant to Copilot usage

• Validate permissions and access controls to ensure Copilot surfaces only authorised content

• Ensure Copilot configuration aligns with organisational security frameworks and regulatory requirements

• Maintain a Responsible AI framework including AI risk assessments bias monitoring and mitigation controls.

• Lead AIrelated incident response activities coordinating with Security Risk and Legal.

• Develop and maintain governance guardrails RASCI models and approval workflows for AI capability release and lifecycle management.

AI Capability & Agent Management

• Manage and deploy Microsoft 365 Copilot agents (e.g. Researcher Facilitator SharePoint agents) using Copilot Studio

• Configure agent scopes permissions and behaviour in line with governance standards

• Monitor agent usage and ensure responsible AI operation

• Conduct structured evaluations of new agent features and advanced capabilities.

• Implement agent level telemetry and feedback loops to support lifecycle governance.

Adoption Change & Value Realisation

• Support adoption and change strategies to enable effective and responsible Copilot usage

• Work with the education team to develop user guidance and support materials focused on safe and productive AI use

• Identify power users and support business teams in defining appropriate Copilot use cases

• Define and track usage and productivity metrics using tools such as Viva Insights.

Monitoring Support & Optimisation

• Monitor Copilot usage performance and security signals

• Act as the escalation point for Copilot-specific functional and configuration issues

• Use analytics and feedback to identify optimisation opportunities and training needs

• Continuously refine Copilot configuration to improve effectiveness and risk posture

• Implement AI telemetry dashboards for operational insights and decision making.

• Drive continuous improvement cycles including scenario testing capability review and architecture optimisation.

Qualifications Experience and Skills

Qualifications

• Bachelors degree in Information Technology Computer Science or a related discipline (or equivalent experience)

• Microsoft 365 Certified: Administrator Associate or equivalent (highly regarded)

• Security Compliance or Copilot-related Microsoft certifications (desirable)

Experience

• Strong experience administering Microsoft 365 tenants in an enterprise environment

• Demonstrated experience with CoPilot Teams SharePoint OneDrive and Exchange Online

• Experience implementing data governance controls using Microsoft Purview and DLP

• Experience supporting AI automation or advanced digital workplace capabilities

• Experience working in regulated or security-conscious environments

Skills

• Microsoft 365 Platform Expertise: Deep understanding of Microsoft 365 services and how Copilot interacts with organisational data

• Security & Governance Focus: Strong capability in data protection permissions management and compliance controls

• Technical Automation: Experience using PowerShell to automate configuration provisioning and reporting

• AI Literacy: Understanding of Large Language Models (LLMs) and responsible AI implementation in enterprise environments

• Problem Solving: Ability to analyse complex data access and security scenarios and implement effective controls

• Communication: Ability to clearly explain AI-related risks controls and usage guidance to non-technical stakeholders

• Collaboration: Proven ability to work across IT security risk and business teams

Why This Role Matters

Microsoft 365 Copilot represents a significant evolution in how people work offering powerful productivity benefits while introducing new data governance and security considerations. The Microsoft 365 Copilot Administrator plays a critical role in ensuring these capabilities are introduced safely responsibly and in alignment with organisational standards.

By providing strong governance and technical oversight this role ensures Copilot enhances productivity without compromising data protection privacy or trust. Beyond technical configuration the role enables sustainable AI adoption helping BDO realise value from Copilot while maintaining compliance security and confidence in how AI is used.

In partnership with Strategy and Transformation technology security and business stakeholders this position ensures Microsoft 365 Copilot is not only a powerful productivity tool but a well-governed and trusted capability that supports long-term organisational outcomes.

Why BDO

Working for BDO you will be part of a growing and market leading professional services firm.

Our national and global footprint provides our people with opportunities to work on interesting client engagements across diverse industry sectors and services.

Our open and collaborative culture ensures access to Partners and professional mentors to guide and accelerate your professional career across a wide array of career pathways.

We provide our people with various health and wellbeing social financial and professional development benefits to help realise whats possible.

Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks retail discounts employee referral rewards study and professional development support.

Our leave options cater to the unique needs of our people; and include enhanced family support cultural and religious leave and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.

With a strong focus on learning and growth we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.

Our culture is underpinned by our core values (One Bold Human Heart and Strive).

We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia and a 2024-2025 Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

BDO is committed to inclusive and accessible recruitment practices. If you require any reasonable adjustments to support your application or interview process we encourage you to contact our Talent Acquisition team at