Service Appointment Coordinator and BDC
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Job Location:
Huntington Station, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Location: Huntington NY
Position Overview
We are seeking a highly organized customer-focused Appointment Coordinator to join our team at a premier Porsche dealership. This role is critical in delivering a seamless and elevated service experience by managing inbound and outbound appointment scheduling optimizing shop capacity and ensuring every client interaction reflects the Porsche standard. Our goal is to elevate every customer interaction and consistently exceed expectations. The ideal candidate genuinely loves customer service and takes pride in creating a premium experience for every client.
Key Responsibilities
- Manage inbound and outbound service appointment scheduling
- Proactively contact clients for maintenance and service needs
- Coordinate with Service Advisors and Shop Foreman for efficiency
- Maintain accurate appointment and customer data
- Confirm and follow up on appointments
- Deliver a white-glove customer experience
Qualifications
- Experience managing appointments in a fast-paced environment
- Strong communication and coordination skills
- Highly organized and detail-oriented
- Passion for customer service and satisfaction
Technical Skills
- Proficient in Microsoft Excel Word and CSV file handling
- Experience with CRM and scheduling systems
- Ability to manage data and basic reporting
Compensation & Benefits
- Competitive pay incentives
- Health dental vision
- PTO and 401(k)
- Career growth opportunities
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
This position will be critical & a very unique opportunity within the organization. Candidates must have experience working in a dealership. Be ready to wor...
