Virtual Customer Service Representative
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Job Location:
Rochester, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Job Title: Virtual Customer Service Representative
Job Responsibilities:
- Respond to customer inquiries via phone email and live chat in a professional and timely manner
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Maintain customer records by updating account information and handling order processing
- Assist customers with product selection pricing and availability
- Escalate unresolved issues to the appropriate department for further investigation
- Strive to meet or exceed customer satisfaction and productivity goals
Essential Qualifications:
- Excellent communication skills both verbal and written
- Strong problem-solving abilities
- Ability to multitask and work efficiently in a fast-paced environment
- Customer-oriented mindset with a passion for helping others
- Basic computer skills and proficiency MS Office
Desired Experience:
Minimum 1-2 years of experience in customer service or a related field
Salary & Benefits:
Salary: $35000 - $37000 per year
Currency: USD
Benefits: Health insurance paid time off professional development opportunities
