Senior Consultant Customer & Growth | Lisboa

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

The Opportunity

The Customer & Growth practice is part of the Business Transformation team and focuses on designing and implementing commercial marketing and customer experience strategies that help our clients achieve sustainable growth.

As a Senior Consultant you will play a central role in structuring executing and managing project workstreams supporting organizations in commercial transformation operating model redesign process optimization and the creation of differentiated customer experiences.

Your Key Responsibilities

• Apply a structured problemsolving mindset to understand key business challenges define hypotheses and design analyses that address client needs.
• Plan supervise and execute primary and secondary research activities including workshops interviews surveys benchmarking and qualitative and quantitative data analysis.
• Take ownership of project workstreams ensuring deadlines output quality and message consistency.
• Prepare structure and review executivelevel deliverables (presentations reports frameworks methodologies and recommendations).
• Work effectively in multidisciplinary teams.
• Foster an inclusive collaborative and resultsdriven culture.
• Contribute to commercial proposal development and internal initiatives.
• Support guide and review junior consultants.

Skills and Attributes for Success

• Ability to structure and analyze complex problems.
• Critical thinking analytical skills and strong attention to detail.
• Excellent communication and interpersonal skills.
• Strong goal orientation and delivery mindset.
• Growth mindset and willingness to take on new challenges.
• Collaborative nature and diplomatic approach.

To Qualify for the Role You Must Have

• 3 to 5 years of experience in business consulting in Marketing Sales or Customer Service.
• Experience in demanding consulting environments and with large clients.
• Bachelors/masters in marketing Economics Management or similar.
• Experience in growth strategy gotomarket process redesign loyalty commerce omnichannel and CRM.
• Knowledge or interest in Design Thinking and Agile.
• Strong PowerPoint and Excel skills and ease using AI tools.
• Availability to work in Portugal and abroad.
• Native Portuguese and strong English skills.

What We Look For

A strategic thinker and effective communicator who thrives in dynamic environments. You are proactive creative and resilient under pressure. You combine a business mindset with commercial acumen and youre passionate about driving change and delivering measurable impact. If youre ready to take ownership of transformative projects and make a real difference this role is for you.

What we offer

We offer a competitive remuneration package where youll be rewarded for your individual and team performance. Plus we offer support and coaching opportunities to develop new skills and progress your career and the freedom and flexibility to handle your role in a way thats right for you.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above please contact us as soon as possible.

The exceptional EY experience its yours to build.

EY Shape the future with confidence

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.
Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY were committed to providing recruitment and career opportunities to all regardless of gender sexual orientation social background or disability. We believe that equality and diversity are central to our recruitment process as they enhance creativity and efficiency leading to improved performance and line with this commitment EY Portugal recently became a member of the Inclusive Community Forum. This initiative led by Nova SBE focuses on the recruitment of individuals with disabilities advocating for a more inclusive community. Moreover EY Portugal has also endorsed the Diversity Charter of APPDI (the Portuguese Association for Diversity and Inclusion) pledging to establish and develop internal policies and practices which support diversity. Through these initiatives EY seeks to actively contribute to the inclusion process and promote a more inclusive community for people with disabilities by actively participating in creating solutions.

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