Warranty Administrator Res

Macon, MO - USA

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Our company culture is built upon YKKs philosophy called the CYCLE OF GOODNESS. We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return. Guided by our core values and fundamental behaviors we strive to foster a caring company committed employees and challenging work that benefits our employees customers and communities. We offer competitive compensation packages training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work. By providing a high level of benefit coverage at a reasonable cost to the employee we hope to foster a long and productive employment relationship.

Warranty Administrator

Position Summary

The purpose of this position is tolead and manage the warranty claims process to timely resolve customer / homeowner product issues in a cost-effective manner.

Essential Functions and Key Responsibilities

Process / Enter Warranty claims.
Customer/ Homeowner contact and follow-up to confirm receipt of claim.
Discuss and review claim along with noting customers concerns.
Schedule appropriate service date and time.
Schedule the appropriate repair resources.
Maintain regular contact to ensure resources will be available on schedule on time to meet customer service date and time.
Own and build strong relationships of the field service resources to promote timely and cost-effective coordination of work to complete warranty issue.
Oversee and ensure that all required material (replacement units parts installation materials) comes together in a timely manner and aligns with the resources that will remediate the repair and aligns to the customers expected service date and time.
Follow up with customer after service work is completed to ensure they were satisfied and or solicit customer suggestions to improve the experience.
Perform trend analytics on warranty claims to serve as an Early Warning message to the (5) manufacturing teams.
Transform warranty claim data into the data system and work as necessary with the Quality Engineer to communicate issues to the manufacturing teams (i.e. closing the loop between floor actions and Warranty Claims).
Along with the CSR manager develop a handful of meaningful KPIs to monitor the warranty claim process.

Qualifications and Skill Requirements

High School diploma/GED (minimum)
Be vigilant about safety
Quality - conscious oriented to excellence

Recruiter Contact:

YOLANDA GRIMES

YKK AP America Inc. is an Equal Opportunity Employer committed to an inclusive workforce. YKK AP America Inc. will not discriminate or retaliate against applicants who inquire about disclose or discuss their compensation or that of other applicants. YKK AP America Inc. participates in the E-Verify program as required by law.Learn more about the E-Verify program(Opens in a new window).

YKK AP America Inc. is committed to workingwith and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can follow the process outlined below when applying for a position: Provide your name and contact information to YKK AP America Inc.s Accommodations team at. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis in compliance with federal and state law.

Employment with YKK AP America Inc. is conditioned upon successfully completing a criminal background check and a negative drug test consistent with state and federal law.

For candidates applying for positions in the state of California

YKK AP America Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act San Diego County Fair Chance Ordinance San Francisco Fair Chance Ordinance City of Los Angeles Fair Chance Initiative for Hiring Ordinanceand any other state of federal law as required. You do not need to disclose your criminal history or participate in a criminal background check until a conditional job offer is made to you. After making a conditional offer and running a criminal background check if YKK AP America Inc. is concerned about conviction that is directly related to the job you will be given the chance to explain the circumstances surrounding the conviction provide mitigating evidence or challenge the accuracy of the background report.

Notice on Recruitment Fraud

At YKK AP America Inc. we do not ask for personal financial information during telephone in-person or video interviews nor do we charge job seekers fees as part of the recruitment process. YKK AP America Inc.s recruiting correspondence will be sent by a recruiting representative with @ email address and not @ @ @ or any other email domain service.

If you have concerns related to this issue consider the following actions: 1) Place a freeze on your credit reports: 2) file a complaint with the U.S. Federal Trade Commission: and/or 3) file a report with your local law enforcement agency immediately.

Required Experience:

Unclear Seniority

Warranty Administrator

Position Summary

The purpose of this position is tolead and manage the warranty claims process to timely resolve customer / homeowner product issues in a cost-effective manner.

Essential Functions and Key Responsibilities

Process / Enter Warranty claims.
Customer/ Homeowner contact and follow-up to confirm receipt of claim.
Discuss and review claim along with noting customers concerns.
Schedule appropriate service date and time.
Schedule the appropriate repair resources.
Maintain regular contact to ensure resources will be available on schedule on time to meet customer service date and time.
Own and build strong relationships of the field service resources to promote timely and cost-effective coordination of work to complete warranty issue.
Oversee and ensure that all required material (replacement units parts installation materials) comes together in a timely manner and aligns with the resources that will remediate the repair and aligns to the customers expected service date and time.
Follow up with customer after service work is completed to ensure they were satisfied and or solicit customer suggestions to improve the experience.
Perform trend analytics on warranty claims to serve as an Early Warning message to the (5) manufacturing teams.
Transform warranty claim data into the data system and work as necessary with the Quality Engineer to communicate issues to the manufacturing teams (i.e. closing the loop between floor actions and Warranty Claims).
Along with the CSR manager develop a handful of meaningful KPIs to monitor the warranty claim process.

Qualifications and Skill Requirements

High School diploma/GED (minimum)
Be vigilant about safety
Quality - conscious oriented to excellence

Recruiter Contact:

YOLANDA GRIMES

Employment with YKK AP America Inc. is conditioned upon successfully completing a criminal background check and a negative drug test consistent with state and federal law.

For candidates applying for positions in the state of California

Notice on Recruitment Fraud

Required Experience:

Unclear Seniority

Key Skills

OEM
Customer Service
Organizational skills
Algebra
Computer Skills
Dealership Experience
Mechanical Knowledge
Service Writing
Filing
Administrative Experience
Automotive Service
Writing Skills

Apply Now

About Company

YKK AP America Inc.

YKK is a world leader in the manufacture of aluminum building products. Our company philosophy of continual investment in research and development, testing, and production facilities has kept us at the forefront of the industry worldwide.

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