Front of the House Service Shift Manager Salty's at the Sea Seattle Airport- Full Time

Seattle, OR - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Position Summary

The Front of the House Service Shift Manager supports the operation in delivering Superior Guest Service by managing or assisting with daily restaurant performance. This includes monitoring and understanding key operational areas such as cost control revenue labor management inventory and the overall quality of products and services. The position also contributes to effective employee relations by supporting coaching counseling and training initiatives. Additionally the Service Shift Manager helps ensure all food and service standards meet company brand/concept franchise and regulatory agency requirements maintaining a consistent and compliant guest experience.

Key Responsibilities

Manages or assists with daily unit operations by monitoring cost controls revenue labor inventory and the overall quality of products and services.

Supervises frontâofâhouse employees assigns duties and ensures all areas of the unit are properly cleaned maintained and guestâready.

Monitors and maintains quality control records including quality assurance logs lossâprevention procedures and cleaning and sanitation programs.

Ensures full compliance with company policies brand and/or franchise operating standards and all applicable regulatory requirements.

Operates the unit in accordance with airport rules and expectations maintaining awareness of passenger volume and operational activity.

Maintains effective communication and positive employee relations by assisting with progressive discipline resolving employee concerns supporting incentive programs and participating in performance review processes.

Assists with recruiting selecting promoting and training associates as well as processing status changes when needed.

Collaborates with maintenance personnel to inspect maintain and arrange for the repair or replacement of equipment as necessary.

Follows and monitors safe food handling hygiene sanitation and workplace safety practices ensuring compliance at all times.

Performs other duties as assigned to support overall unit operations and guest service.

Decision-Making Authority

The position has the authority to make operational recommendations regarding the assigned unit and provides guidance and input to upperâlevel management on matters affecting shift performance team operations and service standards.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Previous Experience

High school diploma required.
Completion of a technical school or companyâsponsored program in restaurant management food service or a related field is highly preferred.
Minimum of 3 years of restaurant or food service experience including at least 2 years in a leadership or supervisory role.
Must be able to obtain alcohol awareness certification and/or ServSafe Food Safety certification.
Strong knowledge of restaurant operations.
Demonstrated ability to lead coach and motivate subordinate staff.
Exceptional interpersonal skills for interacting effectively with employees customers and other stakeholders.

Language & Skill

Ability to speak read write and comprehend instructions correspondence and memos in English.

Ability to communicate effectively in oneâonâone and group settings with customers coworkers and staff.
Ability to add subtract multiply and divide using whole numbers common fractions and decimals.
Ability to apply sound judgment and understanding when carrying out written oral or diagramâbased instructions.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Must be able to communicate effectively in verbal and written form and visually navigate the unit.
Required to stand and walk continuously throughout the shift.
Regular use of hands for lifting and carrying items (030 lbs.) along with frequent reaching grasping pushing pulling stooping and bending.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Required Experience:

Manager

Position SummaryThe Front of the House Service Shift Manager supports the operation in delivering Superior Guest Service by managing or assisting with daily restaurant performance. This includes monitoring and understanding key operational areas such as cost control revenue labor management inventor...