Technical Customer Support
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Intro
We are seeking a passionate hands-on Technical Product Supportto drive our customer satisfaction supporting them to successfully use our products throughout their lifecycle.
You will be responsible for providing principal technical support for our customers collecting data and resolving user problems educating them on solutions promptly and professionally. Ensuring end-user needs are met with consistently high quality of service provided and updating the team on progress toward solution while creating walkthrough documentation of each client issue/solution.
What will you do
- Technical support:
- First point of contact of customers
- Resolving technical issues: maintenance of common issues data base quality and warranty claims. Onboarding process of new customers (support guidance )
- Creating help documentation and video guides to address known issues and prevent recurring customer complaints and about new software
- Closely working with the Technical Service department Supply Chain Quality Management and Product Management to inform about potential issues with products to identify margin of improvements
- Proactively informing customers and partners about new software releases and creating related documentation
- Updating and maintaining customer data in the CRM system
- Stock control:
- Managing the yearly inventory check:
- Inspecting demo units to ensure they remain in good condition
- Stock updated in CRM system (SAP)
- Updating yearly Customer Success demo units and products inventory both customers and partners loans
- Managing the yearly inventory check:
What do we expect
- Bachelors degree preferably in a technical field or proven hands-on experience in technical support for customers
- At least 2 years of experience with technical products preferably in a product support or repair service capacity using CRM tools as SAP
- Strong customer focus and service mindset strong communication and interpersonal skills
- Creative problem-solver that can envision and articulate solutions to complex customer problems and issues
- High level of English and German
Our offer
- Competitive remuneration package
- Hybrid and flexible working hours
- Team building events and company activities
- Opportunities for professional development
For this position we only consider direct applications via our platform.
About us
We are on a mission to protect the built world with software sensors and data. We hire talented problem-solvers with bold ambition who share our passion for inspection technology to sustain mission-critical assets and infrastructure for future generations. Our culture is creative innovative and inclusive. We are a fast-paced product driven growth company headquartered in Switzerland with our Singapore and Malaga technology hub and a global mindset looking to lead a digital revolution in inspection. Want to join the #EagleTeam
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
We are on a mission to protect the built world with software, sensors and data. We hire talented problem-solvers with bold ambition who share our passion for inspection technology to sustain mission-critical assets and infrastructure for future generations. Our culture is creative, in ... View more
