Servigistics Consultant

Indianapolis, IN - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking an experienced Business Analyst with strong Servigistics (Service Parts Management SPM) expertise to support business operations system enhancements and the upgrade to SPM 14. The candidate will act as a liaison between business stakeholders and technical teams ensuring optimal configuration data integrity and process alignment within the Servigistics platform.

Gather analyze and document business requirements related to Service Parts Planning Forecasting and Inventory Optimization.
Translate business needs into functional specifications for Servigistics configuration.
Conduct gap analysis between current state and SPM 14 capabilities.
Support process improvements in service parts supply chain.
Servigistics (SPM) Configuration
Configure and maintain modules within Servigistics SPM (Forecasting Planning Inventory Optimization).
Analyze forecast accuracy stocking policies safety stock and service levels.
Troubleshoot production issues and provide functional support.
Work with technical teams on data feeds batch jobs and integrations.
SPM 14 Upgrade Support
Participate in SPM 14 upgrade planning and impact assessment.
Perform regression testing and validation of upgraded functionalities.
Coordinate data validation reconciliation and post-upgrade support.
Identify configuration changes and enhancements required post-upgrade.
Support user acceptance testing (UAT) and deployment activities.
Reporting & Analytics
Forecast accuracy
Service level performance
Inventory turns
Fill rate and backorder metrics
Work with business teams to improve KPI visibility and reporting accuracy.
Stakeholder Collaboration
Work closely with:
Supply Chain & Planning Teams
IT Teams
Data Management Teams
External vendors (if applicable)
Conduct user training and knowledge transfer sessions.
Prepare functional documentation SOPs and upgrade documentation.
Required Skills & Experience

Experience
5 years of hands-on experience with Servigistics SPM
Strong experience in:
Demand forecasting
Inventory optimization
Service parts planning
Experience supporting or participating in SPM 14 upgrade
Experience in production support environment
Functional Knowledge
Service Parts Management (SPM)
Supply Chain Planning
Inventory policies and service level management
Forecasting techniques (statistical & causal models)