Relationship Manager SME Banking
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities
Business Growth & Sales
- Drive new customer acquisition and retention to expand the SME portfolio
- Meet revenue balance sheet and P&L targets through cross-selling and increasing "wallet share"
- Grow CASA deposits and improve customer transactability
- Develop and implement SME banking strategies across branch networks
Relationship Management
- Serve as the single point of contact for SME customers banking needs
- Maintain high service standards and resolve escalated customer issues
- Conduct proactive client visits and engagement to reduce dormancy
Product & Strategy Development
- Support the creation and launch of SME customer value propositions
- Research competitor products and identify improvement opportunities
- Provide product specialists with qualified cross-sell referrals
Risk & Credit Management
- Monitor borrowing accounts and ensure healthy asset quality
- Ensure compliance with credit covenants AML/KYC requirements
- Maintain NPA ratios within tolerated levels
Reporting & Administration
- Track and report on portfolio performance (financials sales customer metrics)
- Ensure timely turnaround times for client applications
- Support budget preparation and risk management processes
Key Measures: Revenue growth customer acquisition portfolio quality CASA growth NPS scores and NPA ratios.
Requirements
Knowledge and Experience
- Bachelors degree in Business Administration Finance Economics Marketing or any other related field
- A minimum of 3 years of working experience at Senior Officer level
- Professional banking qualification (e.g. CISI ACCA CPA or equivalent) is a plus
- Proven track record of meeting sales targets and portfolio growth
- Experience with credit analysis and risk management
- Strong sales and business development capabilities
- Financial analysis and credit assessment skills
- Excellent relationship management and negotiation abilities
- Strategic thinking and commercial acumen
- Knowledge of banking products (trade finance treasury lending)
Key Skills
- Business Development
- Sales Experience
- Loyalty Marketing
- Portfolio Management
- Wealth Management
- Financial Services
- Algebra
- Territory Management
- Banking
- Relationship Management
- Customer relationship management
- Geometry
