Senior Manager Channel Development
Petaling Jaya - Malaysia
Job Summary
Job summary :
- Lead channel development strategy to drive total DKSH sales for Key Accounts Develop and execute Joint Business Plans (JBP) with key retailers to align on growth targets and promotional activities.
- Ensure execution of DKSH fairs in-store activations and trade campaigns. Improve customer order fulfilment and service levels.
- Support faster sales penetration for new suppliers and strengthen relationships with existing ones.
- Act as a key contact for resolving disputes and operational challenges with key customers.
- Conduct regular Business Review with retailers to track progress address challenges and ensure delivery of set targets through scorecard monitoring.
General responsibilities :
- Develop channel-specific strategies to optimize assortment pricing and promotional effectiveness.
- Lead JBP planning and execution with retailers ensuring alignment with supplier goals.
- Monitor and improve 5P execution across retail touchpoints.
- Conduct regular Business Reviews and lead issue resolution with internal teams and customers.
- Collaborate with CAM Trade Marketing Client Management and Supply Chain teams for seamless execution.
- Accountable for total net sales and EBIT growth for Key Accounts.
- Develop and implement channel strategies to grow sales across Key Accounts..
- Identify growth opportunities by analyzing market trends customer behavior and competitive landscape.
- Align channel plans and DKSH commercial goals
- Drive execution of team/function goals related to channel development and customer service improvement.
- Lead cross-functional collaboration to deliver strategic outcomes.
- Promote continuous learning and development in customer development and DKSH behaviors.
- Act as a role model for proactive problem-solving stakeholder engagement and strategic thinking.
- ROI on trade promotions DKSH fairs and in-store execution.
- Execution scorecards for JBP and 5P metrics
Functional skillsand knowledge :
- Minimum three to eight years experience in a similar role.
- Minimum two to five years experience in a managerial capacity
- Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers.
- Proven customer development/account management experience in fast moving consumer goods.
- Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain field marketing and branding.
- Demonstrate advanced research and analytical skills
- Demonstrate proficiencies in office productivity tools (e.g. Excel Word and PowerPoint).
- Demonstrate fluency in English both written and spoken
- Ability to multitask and communicate clearly and concisely.
- Agile in implementing fast-paced online environment onto DKSH.
- Demonstrate ability to work and collaborate in a team setting.
- Proactive responsible organized and able to work independently.
- Good level of computer literacy
Education :
Bachelors degree in business/marketing or related fields
Required Experience:
Senior Manager
About Company
DKSH Spain distributes, markets, and sells high-quality products and brands, helping businesses in Spain develop and grow.