Customer Service Representative
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Job Location:
Vero Beach, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative needed in office at our Vero Beach Hauling Locations
Office Hours:
Monday - Friday 7:30am - 5:00pm
Saturday 7:30am - 1:00pm rotating Saturdays
I. Job Summary
The Customer Service Representative Specialized Services position receives and processes calls and emails from At Your Door (AYD) participants and serves as the point of contact for these customers. The CSR is responsible for communicating program guidelines and scheduling pickup services for eligible participants. They are responsible for working with customers to creatively solve problems and resolve any identified customer service issues. The CSR is expected to collaborate with their team of CSRs to meet overall call center objectives and enhance the customer experience while working to exceed all customers expectations. Additionally the CSR will play a role in the packaging and mailing of kits to participants once they have been scheduled for household waste pickup.
II. Essential Duties and Responsibilities
- Respond to inquiries received through phone and email with participants/customers about the AYD Service and work with participants to schedule a pick-up of approved household waste.
- Communicates concise and accurate information.
- Uses authorized system to gather information provide information and/or update customer records.
- As required by management maintains and produces reports as requested.
- Confirms understanding of customer needs issues and requests.
- Organizes creates and mails participant kits to be mailed to home prior to pick-up date(s).
- Performs outbound call campaigns as needed or necessary.
III. Qualifications
A. Required Qualifications
- High School Diploma or GED (accredited)
- 3 years relevant work experience in a customer service or call center environment handling customer requests account or order changes and issues (in addition to education requirement).
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands physical and occupational risks and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers phones copy machines etc.
V. Benefits
At WM each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for please click Apply.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
ABOUT WM WM ( WM.com ) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through ... View more
