Sales Client Experience Representative (In-Person)

Childhood Drowning Prevention Foundation

Job Location:

Norco, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Responsive recruiter

Replies within 24 hours

Benefits:

401(k)
Company parties
Employee discounts
Free food & snacks
Opportunity for advancement
Training & development

SALES & CLIENT EXPERIENCE REPRESENTATIVE

Big Kahuna Swim Academy Childhood Drowning Prevention Foundation

APPLICATIONS MUST INCLUDE Your Resume a Cover Letter & Any Relevant Certifications

About the Childhood Drowning Prevention Foundation

Drowning is the leading cause of death for children under the age of 5. We are doing something about it.

The Childhood Drowning Prevention Foundation is a California-based nonprofit dedicated to eradicating childhood drowning through high-quality 1:1 private swim instruction community outreach and water safety education. Big Kahuna Swim Academy is our swim school and the heartbeat of everything we do. Since 2015 we have taught over 25000 swim lessons across our Norco and Riverside locations serving 800 lessons per month during our busy season. Approximately 30% of our student base are special needs students with a strong emphasis on autistic learners a population we are deeply proud to serve.

We are small scrappy and mission-driven. We are not a corporate swim chain. We are a grassroots nonprofit building something that matters and we are looking for people who want to help us build it.

This Is Not Just a Job

We are not hiring to fill a shift. We are hiring for the long haul people who want to grow with this organization contribute to its mission and help us expand from a boutique local nonprofit into one that reaches thousands of children across the state and eventually the nation.

If you are looking for something to tide you over until something better comes along this is not the right fit. If you are looking for a place where your work saves lives your effort is noticed and your growth is intentional keep reading.

What We Value

We hire for character and work ethic first. Skill can be taught. The following cannot:

Reliability You show up you follow through and you communicate when something changes. Early is on time. On time is late.
Coachability You receive feedback without defensiveness and implement it immediately. You see correction as investment not criticism.
Emotional Maturity You bring calm positive energy. You assume good intent. You address concerns directly rather than letting them fester or spread.
Initiative You notice what needs to be done and do it without being asked. You bring solutions not just problems.
Mission Alignment You genuinely care about why we exist. The children and families we serve are not just clients they are the reason we come to work every day.

A Note on Seasonality

This position is seasonal in nature. Our busiest months are May through September and our slowest months are October through April. During the off-season hours may be reduced organization-wide. Team members who build strong relationships with their families and students and bring in more clients tend to maintain more consistent hours year-round our high performers. With that in mind we ask that you be in a financial position to sustain a potential reduction in hours during our slower months and have a plan in place for that season.

What You Can Expect From Us

A mission that matters and work that is never meaningless
A team that holds each other to a high standard and supports each other in meeting it
Clear expectations honest feedback and a culture of growth
The opportunity to be part of building something from the ground up
A leader who is invested in your development and committed to this mission for the long haul

WHAT YOULL DO

Answer inbound calls texts and emails from prospective and current clients
Guide families through enrollment registration and scheduling
Follow up with leads in a timely warm and professional manner
Maintain accurate records in our client management systems
Support client retention by proactively communicating with families
Assist with general administrative tasks as needed
Represent CDPFs mission in every single interaction

WHO WERE LOOKING FOR

Warm professional communicator on the phone via text via email and in person
Detail-oriented organized and able to manage multiple tasks without dropping the ball
Genuinely mission-driven youll be talking about preventing childhood drowning every day and it should mean something to you
Reliable: you show up follow through and dont need to be chased
Coachable: you take feedback and apply it immediately without defensiveness or excuses
Emotionally mature: you represent our families with grace and professionalism even on hard days
Experience in sales customer service or administrative roles required

REQUIREMENTS

Excellent face-to-face verbal and written communication skills
Comfortable with phone-based sales and follow-up
Tech-savvy enough to manage a CRM and basic scheduling tools
Commitment to CDPFs mission this isnt just a job for our team

COMPENSATION & DETAILS

Starting at $19/hour commensurate with experience
Based primarily at our Norco HQ: 5th St and Hamner Norco CA 92860
Year-round position

A NOTE FROM OUR FOUNDER

The families who call us are trusting us with the safety of their children. I need someone in this seat who feels the weight of that and shows up every day ready to honor it. If thats you I want to meet you.

Tenaya Goldsmith Founder & CEO

Compensation: $19.00 per hour

The Childhood Drowning Prevention Foundation member of the United States Swim School Association provides life-saving swim instruction in their communities that builds confidence and develops safety skills in a student-centered environment.

You have the opportunity to develop a rewarding career while helping people learn a lifelong and life saving skill.

If you are someone who loves kids and making a difference look no further! Start your career in the learn to swim industry today by joining the staff at the Childhood Drowning Prevention Foundation.

Member schools are independently owned and operated. Your application will go directly to the member school and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location and not to US Swim School Association.

Required Experience:

Unclear Seniority

Responsive recruiterReplies within 24 hoursBenefits:401(k)Company partiesEmployee discountsFree food & snacksOpportunity for advancementTraining & developmentSALES & CLIENT EXPERIENCE REPRESENTATIVEBig Kahuna Swim Academy Childhood Drowning Prevention FoundationAPPLICATIONS MUST INCLUDE Your Resume...