Transactional Quality Analyst
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
To enhance the customer experience journey by assessing call centre interactions (calls email chat other) enable low-risk and zero-surprises BAU and producing reports which tells the story of the customer experience journey.
Actively engage stakeholders for information sharing purposes regarding quality findings and trends.
Contribute towards Continuous Improvement initiatives to improve compliance processes systems and skills.
Qualifications :
Matric/Grade 12 Certificate
12 months experience in a similar role
Lean or Six Sigma
ISO 9001:2015
Additional Information :
US Night Shift
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Gas Chromatography
- Laboratory Experience
- Archival Standards
- ELISA
- Test Cases
- Analytical Chemistry
- Quality Assurance
- Spectroscopy
- Quality Control
- cGMP
- Selenium
- Western Blot
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
