Senior IT Supporter

Short intro

Do you enjoy delivering high-quality IT service and support in a dynamic workplace

Are you technically strong within meeting-room technologies and video conferencing solutions

Would you like to play a key role in ensuring seamless technology experiences for executive leadership and important business meetings

If yes you might be our new Senior IT Supporter.

The position

You will join Global IT - IT Support Europe where we ensure stable and efficient IT services across the organization.

As a Senior IT Supporter you will be part of the onsite IT support team at our headquarters in Denmark. A central part of the role is supporting and maintaining meeting room and conference room technologies globally ensuring that collaboration tools AV equipment and video conferencing solutions function reliably for daily operations and business-critical meetings.

You will also play an important role in providing high-quality technical support for executive leadership meetings working closely with senior stakeholders and their assistants to ensure a seamless meeting experience.

In collaboration with global IT colleagues you will contribute to maintaining consistent standards for meeting room setups and collaboration technologies while delivering excellent end-user support worldwide.

Your primary tasks will be:

• Provide onsite IT support as part of the HQ IT support team assisting employees with technical issues and requests including pre-check of larger conference rooms prior to executive meetings.
• Maintain support and troubleshoot meeting room and conference room technologies including AV and video conferencing systems in close collaboration with IT engineers suppliers and vendors
• Deliver technical support for executive leadership meetings and business-critical events
• Work closely with executive stakeholders and personal assistants to ensure meetings run smoothly from a technical perspective
• Install configure and maintain end-user devices collaboration tools and workplace technologies
• Coordinate with global IT teams and vendors to support standardized meeting room solutions
• Ensure proper incident handling and documentation in line with IT service management processes

Your profile

We expect that you have:

• Sense of urgency and attention to critical tasks with ability to prioritize assignments and issues
• Strong technical experience with AV equipment video conferencing systems and meeting room technologies
• Experience delivering onsite and remote IT service & support in a corporate environment
• Solid knowledge of Microsoft Teams Windows environments and Microsoft 365 workplace tools
• Strong problem-solving skills and a structured approach to troubleshooting
• Excellent service mindset and ability to work professionally with senior stakeholders
• Relevant IT education or equivalent practical experience within IT support
• Fluent English communication skills both written and spoken

Global IT at ALK

Global IT at ALK is a global organization of approximately 140 employees with three main hubs in Hørsholm Madrid and Krakow and IT staff on our production sites and regional sales hubs in China France and North America. Today ALK has most IT competences in-house and you will have qualified colleagues across the globe.

We believe that good results and IT services go hand in hand with securing development and learning opportunities. Employees are encouraged to show respect and help each other every day. You will become part of an IT organization where we put competence and substance over format and presentation and prioritize iterative interactions.

Our IT strategy contains several new IT programs and projects aimed at revitalizing ALKs IT infrastructure and application landscape including a high focus on utilizing AI for effectiveness. You will have the opportunity to work with and impact our:

• Participate with driving innovation and optimize IT support services
• Test and implement emerging technologies
• Be part of an IT strategy that emphasizes AI-powered efficiency and transformation
• Work in an environment that values competence substance and iterative collaboration

Become a part of ALK

We provide an attractive working environment for individuals looking for both personal and professional development. ALK is a global pharmaceutical company specialized in allergy immunotherapy. We are driven by a high level of professionalism integrity an openminded approach and contributing to an inspiring and fun working environment together with our colleagues. You will be part of an engaged and informal team who values skill and knowledge creation. The result of your efforts will be significant throughout the organisation and you will be able to actively influence and challenge the status quo.

Our offices in Denmark offer a green view of the DTU Science Park in Hørsholm. We believe that physical presence enforces strong teamwork and collaboration and creates success so it is important that you enjoy coming to work at our site with a degree of flexibility to also work from home.

Apply by attaching your CV and a short letter of motivation no later than 18 April 2026.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. Hence we prefer that you do not add images in your application documents. We evaluate applications and call for interviews on an ongoing basis so dont wait to apply! We reserve the right to take down the advert when we have found the right candidate.

Do you want to learn more about our company we encourage you to visit us at .

We are looking forward to hearing from you!