Consultant Value Programs & Project Management

When you join Verizon

You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn grow and thrive. At Verizon we power and empower how people live work and play by connecting them to what brings them joy. We do what we love driving innovation creativity and impact in the world. Our V Team is a community of people who anticipate lead and believe that listening is where learning crisis and in celebration we come together lifting our communities and building trust in how we show up everywhere & always. Want in Join the #VTeamLife.

What youll be doing

The Value Solutions organization is seeking three highly motivated and versatile individuals to join our team. These critical roles are essential for driving our vision to Serve Save and Sell by improving the customer experience transforming value margins and significantly reducing churn. We are looking for proactive individuals who can serve as catalysts for change within the organization focusing on quality project management and ensuring operational excellence across our business segments. A strong sense of initiative and curiosity is key to success in these positions.

The successful candidates will be responsible for a diverse and interconnected set of functions bridging data analysis performance modeling and system optimization. This integrated approach requires a unique blend of analytical rigor technical aptitude and a deep understanding of operational processes.

These roles are responsible for delivering the following core functions:

• Data Intelligence Dashboard Development and Process Handling:

  • Develop and maintain robust data intelligence frameworks.

  • Design build and deploy interactive dashboards to provide actionable insights.

  • Streamline and document operational processes to ensure consistency and efficiency.

• Journey Mapping Performance Modeling and ConvoIQ Sentiment Analysis:

  • Conduct in-depth journey mapping to understand user and system interactions.

  • Develop sophisticated performance models to forecast outcomes and identify improvement areas.

  • Analyze ConvoIQ data to derive sentiment and intent insights translating them into strategic recommendations.

• Managing Transfers Routing Optimization and System Enablement:

  • Oversee the management and optimization of system transfers and handoffs.

  • Implement and refine routing logic to ensure efficient and effective resource allocation.

  • Drive system enablement initiatives including configuration testing and user training.

The ideal candidate will embody the following characteristics:

• Adaptable & Resilient: Quickly pivot and thrive in a dynamic fast-paced environment

• Change Catalyst: Proactively identify opportunities for improvement and drive successful adoption of new methods and technologies.

• Initiative and Curiosity: Possess a self-starter mindset consistently seeking out new knowledge and taking ownership of challenging problems.

• Agile and Versatile: Demonstrate flexibility to navigate constant change and quickly adjust priorities to meet evolving business needs.

• Collaborative/Cross-Functional Mindset: Skilled at building and leveraging strong relationships across different teams to drive alignment and expedite project success in a matrixed organization.

What were looking for...

Youll need to have:

• Bachelors degree or four or more years of work experience

• Four or more years of relevant experience required demonstrated through one or a combination of work and/or military experience or specialized training.

• Proven capability to translate complex datasets into clear concise and actionable insights with a strong emphasis on Decision Science principles.

• Experience contributing to the development and completion of high-quality project management deliverables

• Proficiency with AI tools such as Notebook LM.

Even better if you have one or more of the following:

• A Degree

• Strong analytical skills with the ability to interpret data and trends diagnose problems and recommend action plans to resolve issues

• Strong verbal and non-verbal communication skills including data story telling & visualization with the ability to present to both executives and working teams.

Scheduled Weekly Hours

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefit options including: medical dental vision short and long term disability basic life insurance supplemental life insurance AD&D insurance identity theft protection pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan up to 8 company paid holidays per year and up to 6 personal days per year paid parental leave adoption assistance and tuition assistance plus other incentives weve got you covered with our award-winning total rewards package. Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc. Newly hired employees receive up to 15 days of vacation per year which grows with additional service. For part-timers your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.