Dutch Speaking Customer Advisor

This role is remote within Portugal only.

Are you a people person who thrives on helping others If you are a fluent Dutch speaker looking to make a meaningful impact on user satisfaction we want you! Join a premier global leader in customer experience as part of a specialized team supporting a world-class financial services brand.

We are seeking Dutch-speaking Customer Advisors for a 100% remote position based in Portugal. In this role you will be the primary point of contact for users of a major digital payment platform ensuring every interaction is smooth helpful and high-quality.

Your Responsibilities: What Youll Do

As a remote specialist your day-to-day will involve:

• Multi-Channel Support: Deliver friendly and effective assistance via phone email and live chat.
• Problem Solving: Resolve inquiries regarding account access transaction history payment processing and general platform use.
• Guided Troubleshooting: Walk users through technical solutions step-by-step with patience and clarity.
• Security & Billing: Address questions related to account safety refunds billing discrepancies and platform features.
• Documentation: Categorize and log interactions accurately while escalating complex cases to the appropriate departments.
• Continuous Learning: Keep pace with service updates and policy changes to ensure users receive the most current information.
• Brand Advocacy: Build long-term trust and loyalty through empathetic service and a professional demeanor.

Candidate Profile: Who You Are

To excel in this role you should possess:

• Language Mastery: Proficiency in Dutch (C1 level) and a strong command of English (B2 level).
• Residency: You must currently live in Portugal or be ready to relocate (please note that visa or work permit sponsorship is not available).
• Communication Skills: Exceptional verbal and written communication abilities.
• Soft Skills: A patient empathetic nature with a knack for solving problems creatively.
• Digital Savvy: Comfort with online payment systems and digital financial tools.
• Remote Discipline: The ability to work independently from home with excellent time management and organization.

Whats in It for You

• Work-Life Balance: Fully remote work from any location within Portugal.
• Tech Kit: We provide all necessary hardware (laptop headset etc.) to get you started.
• Relocation Support: For those moving from abroad we offer a flight to Lisbon and initial temporary housing.
• Financial Rewards: A competitive base salary supplemented by performance-based bonuses.
• Health & Wellness: Comprehensive private health and life insurance coverage.
• Development: Access to continuous coaching professional training and clear paths for career advancement.
• Community: A supportive multicultural team environment with regular virtual events and wellness initiatives.

Why Take This Step

This is more than just a job; its an opportunity to gain prestigious experience in the financial services sector while enjoying the flexibility of remote work. Youll be supported by a multinational organization that values your growth provides top-tier equipment and fosters a collaborative culture.