German Customer Advisor in Braga Fixed Shifts

Braga - Portugal

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Start Your Career as a Customer Advisor

Join a supportive and energetic team where empathy collaboration and professionalism shape every customer interaction. If you are organized proactive and enjoy helping others this role is a great opportunity to build a successful career in customer service.

Role Overview:

As a Customer Advisor you will be the main point of contact for customers assisting them via phone email and live chat. Your goal is to provide accurate timely information while ensuring a smooth and positive experience at every stage of the customer journey.

Key Responsibilities:

Multi-Channel Support: Provide professional assistance via phone email and chat
Problem Solving: Handle product and service inquiries resolve issues and support account-related requests
Customer Engagement: Communicate clearly and effectively ensuring customers feel heard and supported
Accurate Documentation: Record all interactions and resolutions accurately in internal systems
Escalation Management: Identify complex or sensitive cases and escalate them when necessary
Team Collaboration: Work closely with internal teams to resolve issues efficiently
Performance Goals: Meet established KPIs quality standards and response-time targets
Continuous Learning: Stay up to date with products policies and best practices to consistently deliver high-quality support

Requirements:

Language Proficiency: Fluent in German (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or a valid Portuguese residency card
Experience: 01 year in customer support or a related role
Skills: Strong communication analytical and problem-solving abilities
Mindset: Eager to learn adaptable and motivated to grow within a fast-paced environment

Why Join Us

Competitive Salary: Compensation that reflects your skills and potential
Performance Bonus: Recognition for outstanding results
Meal Allowance: Daily support for your meals
Transportation Support: Assistance with commuting costs
Health & Life Insurance: Comprehensive coverage for your peace of mind
Relocation Package: Smooth transition support if youre moving to Portugal
Remote Work: Enjoy the flexibility of working from home

Ready to elevate your career
Apply today and become part of a forward-thinking team that values growth innovation and excellence in service!

Start Your Career as a Customer AdvisorJoin a supportive and energetic team where empathy collaboration and professionalism shape every customer interaction. If you are organized proactive and enjoy helping others this role is a great opportunity to build a successful career in customer service.Role...

Start Your Career as a Customer Advisor

Role Overview:

Key Responsibilities:

Multi-Channel Support: Provide professional assistance via phone email and chat
Problem Solving: Handle product and service inquiries resolve issues and support account-related requests
Customer Engagement: Communicate clearly and effectively ensuring customers feel heard and supported
Accurate Documentation: Record all interactions and resolutions accurately in internal systems
Escalation Management: Identify complex or sensitive cases and escalate them when necessary
Team Collaboration: Work closely with internal teams to resolve issues efficiently
Performance Goals: Meet established KPIs quality standards and response-time targets
Continuous Learning: Stay up to date with products policies and best practices to consistently deliver high-quality support

Requirements:

Language Proficiency: Fluent in German (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or a valid Portuguese residency card
Experience: 01 year in customer support or a related role
Skills: Strong communication analytical and problem-solving abilities
Mindset: Eager to learn adaptable and motivated to grow within a fast-paced environment

Why Join Us