Join the Legacy of Manhattan Grand Hotel

About World of Business Pvt. Ltd.

World of Business Pvt. Ltd. is a Maldivian hospitality and lifestyle company dedicated to redefining urban luxury and creating transformative experiences. With a vision to craft world-class destinations in the Maldives our portfolio is built on innovation authenticity and a deep commitment to service excellence.

About Manhattan Grand Hotel

Located in the vibrant heart of Hulhumalé City Manhattan Grand Hotel is an upscale urban retreat that blends contemporary elegance with the spirit of Maldivian warmth. The hotel features stylishly designed rooms and suites with panoramic views of the Indian Ocean signature restaurants offering global cuisines and versatile spaces for meetings events and celebrations. As one of Hulhumalés most anticipated hotel openings Manhattan Grand Hotel is set to become the preferred choice for business travelers holidaymakers and city dwellers seeking sophistication and comfort.

About the Role

We are currently seeking a Reservations Manager to lead the reservations function at Manhattan Grand Hotel. This role is pivotal in driving room revenue optimizing distribution channels and ensuring a seamless booking experience from the very first guest interaction. As part of the pre-opening team you will play a key role in setting up systems processes and standards that define our commercial success.

Key Responsibilities:

• Oversee the daily operations of the Reservations Department ensuring accuracy efficiency and exceptional service standards.

• Manage all reservation channels including direct bookings OTAs GDS and corporate accounts to maximize occupancy and revenue.

• Monitor booking trends pace reports and market demand to support pricing and inventory strategies.

• Collaborate closely with Sales & Revenue Management to optimize room inventory and distribution strategies.

• Ensure all reservations are handled professionally with a strong focus on conversion upselling and guest satisfaction.

• Implement and maintain reservation systems policies and procedures in line with pre-opening requirements.

• Train mentor and develop the reservations team to deliver consistent and high-quality service.

• Prepare regular reports on performance metrics such as conversion rates booking sources and revenue contribution.

• Maintain strong relationships with travel partners agents and corporate clients.

About You

To succeed in this role you should have:

• Minimum 34 years of experience in Reservations or Revenue-related roles within a hotel environment.

• Strong understanding of distribution channels rate management and revenue optimization strategies.

• Experience working with hotel systems such as Opera PMS CRS platforms and channel managers.

• Excellent communication and interpersonal skills with a guest-centric approach.

• Strong analytical mindset with the ability to interpret data and make commercial decisions.

• Proven leadership ability with experience managing and developing teams.

• High attention to detail and ability to work in a fast-paced pre-opening environment.

• Fluency in English; additional languages will be an advantage.

About the Benefits

At Manhattan Grand Hotel we believe that our colleagues are our greatest strength. We are committed to building a workplace that is inspiring supportive and rewarding. Our benefits include:

• Competitive salary and performance-based incentives.

• Paid annual leave and public holidays.

• Healthcare benefits and wellness programs.

• Opportunities for professional growth through training and development.

• Career pathways within World of Business Pvt. Ltd.s expanding portfolio.

• Colleague discounts on hotel services dining and stays.

• A collaborative and inclusive work culture where your ideas are valued.